Banquet Assistant Manager
The Banquet Assistant Manager’s primary responsibility includes the supervision of the banquet staff and the coordination of all food and beverage services within the banquet department. Responsible for training the banquet team and oversee the enforcement of venue standards on setting up the banquet rooms, up keeping, service, breaks, event courses, and cleaning. The candidate should maintain and develop the highest level of guest relations. Manage all guest requests, complaints and queries, and ensure that all aspects are communicated to the respective departments.

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities

 

What you will be doing:

• Consistently offer professional, friendly and engaging service
• Flexible shifts including mornings, evenings and weekends
• Assist in successful planning, organization and co-ordination of all assigned functions within the Department including effective pre and post shift briefings, communication of the vision to the service staff, and supervise all employees assigned to ensure the highest level guest satisfaction.
• Ensure the daily smooth running of the banquet floor with regards to directing: servers, bartenders, event services
• Assist with ensuring staff scheduling meets business demands and budget
• Attend daily management briefings and conduct colleague briefings
• Plan and co-ordinate event details with kitchen, stewarding and catering
• Ensure standards are adhered to through regular quality checks
• Build and maintain a liaison with function organizers before, during and after all services to ensure all needs are exceeded
• Co-ordinate any change with kitchen and stewarding and communicate guest satisfaction and concerns that may arise with any related problems
• Communicate with Catering and all other departments as needed on the outcome, challenges and successes of all functions through function log and personal follow up with the appropriate stake holders
• Be available to client throughout their function, and ensures client is able to contact them even if they are not at the facility
• Handle client queries and complaints
• Coaching and counselling of line staff
• Assist with and provide feedback for Banquet Staff performance reviews
• Assist in ensuring that all financial reporting and billing is maintained and accurate
• Conducts frequent inspections of Banquet facilities and equipment
• Assists in the ordering and maintaining adequate par stock and overseeing control of: beverages, meeting amenities and supplies
• Be prepared to work in other F&B outlets when required due to business needs and staffing levels
• Other duties as assigned

 

Your experience and skills include:

• High school graduate or equivalent vocational training certificate
• 2 years of leadership experience in food service industry and Banquets required
• Food Handler and TABC certificates required
• Able to work effectively as part of a team in a fast-paced environment
• Proven ability to work well under pressure and manage multiple tasks simultaneously
• Available to work a flexible schedule and long hours based on business levels
• Computer-literate
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times

 

Physical aspects of the position include but are not limited to:

• Endure various physical movements throughout the work areas
• Remain in stationary position throughout work shift
• Constant standing and walking
• Exert physical effort in carrying items (up to 50 pounds)
• Frequent lifting, kneeling, pushing, and pulling
• Occasional ascending or descending ladders, stairs and ramps
• Frequent lifting and carrying of trays, tables, and other items weighing up to 25 pounds
• Frequent use of hands for polishing glassware and cutlery
• Frequent bending and reaching
• May be required to assist with pushing carts weighing up to 400 pounds

 

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

 

Your team and working environment:

The Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For over 50 years, Fairmont Dallas been the setting for countless civic, social cultural, convention and corporate events, but more importantly the setting for thousands of memories.

 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS