Banquet Server On-Call

 

Passionate about everything Food & Beverage and putting a smile on our guests’ faces? As Banquet Attendant, you will have the perfect opportunity to touch the hearts of our guests by making their special occasions truly unforgettable.

 

You are an ambassador for the exceptional service and products that hallmarks our events experience.  To provide efficient friendly customer service at all times and to maintain a clean, professional top quality banquet experience for all guests.

 

What you will be doing:

 

•    Must have complete knowledge of service time, menu, and specials for each function assigned.

•   Service every function according to Novotel service standards.

•   Always inquire if additional service is needed.

•   Responsible for set-up and break down of tables in the meeting rooms according to BEOs and guests’ requests.

•   Responsible to learn about the VIPs in each function and their special needs.

•  Complete all side duties as assigned.

• Perform all banquet side work as designated by the supervisor.
• Efficiently and properly perform all service standards.

• Attend to all needs of the guests during functions, paying special attention to diets or any special orders.

• Report to Supervisor any need for housekeeping and/or repairs of any equipment or function areas.

• Must be familiar with and adhere to all liquor liability laws.

• Must attend all designated pre-meal meetings.

• Responsible for setting up banquet area.
• Adhere to predefined drink service guidelines and responsible for beverage familiarization.
• Perform any other duties assigned by management.
• Maintain a neat and professional appearance.
• Maintain an awareness of liquor costs and minimize waste, which may raise them.
• Must be familiar with all policies related to liquor liability laws.
• Ability to open and close the shift assigned.
• Must serve all guests in consistent manner, using Novotel service standards.
• Must be able to bus tables and re-set them as needed.
• Must know the function menu and be able to describe the items to guests.
• Must be able to resolve guests’ issues and create an amazing experience.
• Must be able to communicate and maintain a positive relationship with culinary and stewarding staff.
• Maintain an awareness of all functions, events and meetings taking place at any given time.

•   Control heavy volume at pick times.

•   Knowledge of hotel property.

•   Inform the guest about buffets, hotel activities and community.

•   Attend to and anticipate guest’s needs.

•   Greeting guests. Anticipate guest’s needs to create an amazing experience.

 

What is in it for you:

At Novotel Miami Brickell, employees receive custom benefits and recognition programs to reward them for their dedication and hard work. Our comprehensive benefit package will include among other benefits:

● Free Parking ● Lunch meals ● Discounted Hotel Rates Worldwide ● Corporate Employee Discounts ● Referral Bonus Programs ● Opportunity to develop your talent and grow within your property and across the world! ● Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Your experience and skills include:

• • Warm and caring personality;
  • Ability to work cohesively as part of a team with minimum supervision
  • Ability to anticipate and focus attention on guest needs, being professional and welcoming
  • Minimum of 2 years’ experience in Banquets, Food & Beverage, Conference Services or a related discipline
  • Consistently offers professional, engaging and friendly service
  • Ability to work in a high volume, high-pressure environment
  • Excellent interpersonal and communication skills; a team player
  • Comfortably exhibit menu knowledge of both food and beverage offering
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Your team and working environment:

A passionate and inspired team that creates unique experiences for all they meet.  We recognize and celebrate our team and individual success 
 

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

 

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