Report To上级: Restaurant (General) Manager 餐厅（总）经理

Direct Subordinate直接下属: Bartender调酒师

Primary Responsibilities主要职责

To work closely with the restaurant manager to ensure the smooth and effective running of the restaurant

与餐厅经理团队合作确保餐厅有效运营

• Works under the restaurant assistant manager and guidance of the manager. He is responsible for the proper and profitable functioning of the bar operation
• 厅经理的指导下与经理助理团队合作，使酒吧顺利运转
• Supervises all bar staff ensuring that the correct methods of service are maintained, as agreed in the Standards of Performance/Procedure manuals, remaining fair and objective at all times
• 所有的酒吧员工，确保正确的服务方法得到维护，按照绩效/程序手册的标准，在任何时候都保持公平和客观
• Assures that all new employees are adequately instructed regarding service procedures and informed of rules and policies. Makes sure they receive a copy of their job description and a staff manual and insists and verifies that they are familiar with the contents of both
• 所有的新员工都清楚服务流程和公司制度，每位员工都有岗位工作规范说明书并熟知内容
• Makes sure that prescribed service procedures are adhered to and carried out in details, corrects any deviations through constant on the job training. Stresses personal cleanliness and neatness, courtesy and quick efficiency for all employees
• 服务流程按要求执行，在培训中纠正任何工作中的不足，个人形象符合要求
• Requires all employees to be punctual, well-groomed and not to deviate from their prescribed uniforms. Works closely with other staff including management team, and co-ordinates any activities in the restaurant related to his outlet
• 所有下属准时出席，形象达到标准，穿着制服，与其他员工团队合作
• Responsible for appearance, orderliness, cleanliness and proper set up of the restaurant and its related areas
• 在工作区域内的物品干净并井然有序
• sures that soiled or damaged equipment is not put into use, watching particularly for chipped or cracked dishes glasses and damaged placemats. It is his duty to prevent the use of equipment for purposes it is not intended for either by house rule or convention
• 破损设备不能使用，餐具酒杯在清洗和叠放时要特别留意
• He is aware of the importance of the drink sales
• 酒水销售的重要性
• Makes sure by spot-checking that all beverage sold is properly accounted at established prices and is constantly alert for irregularities in the handling of money by the employees he supervises
• 现场检查，确保所有的饮料都按既定价格正确计算，并不断提醒他所监督的员工在处理金钱方面的违规行为
• Authorizes to offer discount to guests of the restaurant
• 给顾客折扣
• Whenever he has to complete the daily log sheet
• 规定的日报表
• Whenever there any exceptional occurrences in the area he supervises, he should report them without delay to the restaurant manager
• 在工作区域内发生的意外情况都有及时汇报给餐厅经理
• Encourages promising employees, and in order that they receive management training, delegates to them periodically those duties which, if incorrectly, carried out would not be an immediate threat to drink service welfare of guests
• 员工，未经培训的员工不可以直接服务顾客
• Works closely with restaurant manager to implement and upkeep a stock system
• 厅经理团队合作管理和维持库存制度
• Job involves customer contact; tact and diplomacy are required at all times
• 包含与顾客的联系，机敏的社交方法
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Performance Standards工作要求

• Always checks personal hygiene and is well-groomed in appearance
• 卫生整洁恰当
• Always wears a clean and tidy uniform
• 定制服
• Always maintains a professional image and is friendly and smiling under any circumstances
• 何环境下都保持专业的形象，友好的微笑
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• Provides courteous service to guests and responds promptly and tactfully to guests’ enquiries, complaints and requests
• 提供谦恭的服务，顾客的任何要求，抱怨都要及时应对
• Ensures drinks are served properly and are accounted
• 酒水服务正确无误
• Ensures that the bar and lounge areas are clean and orderly
• 酒吧区域干净整洁
• Greets guests or may call upon a bartender to direct the guests who seat at the bar
• 一进来就要问候
• Presents menu, answers questions and makes suggestions regarding beer, wine, beverage and food
• 菜单，酒水单，提供建议，包括啤酒，葡萄酒，饮料还有食物
• Schedules employees’ working hours, maintains a time record into a log book
• ，记录员工出勤时间
• Conduct quarterly performance evaluations of each person under control
• 位员工进行季度绩效评估
• Complies with restaurant policies and procedures
• 熟知餐厅的制度和规范

Product Quality Knowledge and Control技能知识要求

• Needs to have a complete knowledge of all bar menus, beer and food menu, detailed knowledge of all other outlets and restaurant services is also required

全面的酒水饮料知识啤酒知识，所有的食品知识和外场服务知识

上班地址：淮海中路1028号嘉华坊2楼