Primary Responsibilities 
•    Responsible for handling guests’ luggage & greeting the guests as per guidelines & standard phrases.
•    Perform all other assigned duties, and adhere to Novotel Hyderabad Airport’s standards of performance, appearance, and conduct.
•    Responsible for providing courteous and competent services to the guests.
•    Any matter which may effect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management.

People Management
•    Effectively communicate any problem, challenges, complaints / feedback immediately to the Supervisor on duty.
•    Provide effective support to the team to enable them to provide a range of effective and efficient services.
•    Respond to guest’s queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. 
    
Financial Management
•    Identify optimal, cost effective use of the resources.

Operational Management
•    Ensure to possess complete and thorough product knowledge of the hotel, their and the scope of services of the hotel provides.
•    Ensure to handle the luggage in a courteous and efficient manner.
•    Responsible for the timely and efficient delivery of services to the guests ensuring the highest standards of presentation at all times.
•    Responsible and accountable for the correct, prompt and efficient handling and delivery of all guest messages and other items to guest rooms.
•    Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
•    Possess knowledge of the Fire and Emergency procedures of the hotel.
•    Responsible and accountable for the loading and unloading of guest luggage from guest cars.
•    Accept and monitor luggage for safekeeping or storage in the office according to established procedures.
•    Responsible for transferring luggage to and from guests rooms, parking area and assisting guests as necessary in a friendly, professional and efficient manner.
•    Ensure to convey a sense of the guest's importance and project a professional environment which reflects Novotel Hyderabad Airport’s commitment to customer service.