• Effectively communicate any problem, challenges, complaints / feedback immediately to the duty manager

• Provide effective support to the team to enable them to provide a range of effective and efficient services.

• Respond to guest’s queries by resolving issues in a timely and efficient

            manner to ensure customer satisfaction.

• Ensure to possess complete and thorough product knowledge of the hotel, their and the scope of services of the hotel provides.

• Ensure to handle the luggage in a courteous and efficient manner.

• Responsible for the timely and efficient delivery of services to the guests ensuring the highest standards of presentation at all times.

• Responsible and accountable for the correct, prompt and efficient handling and delivery of all guest messages and other items to guest rooms.

• Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.

• Possess knowledge of the Fire and Emergency procedures of the hotel.

• Responsible and accountable for the loading and unloading of guest luggage from guest cars.

• Accept and monitor luggage for safekeeping or storage in the office according to established procedures.

• Responsible for transferring luggage to and from guests rooms, parking area and assisting guests as necessary in a friendly, professional and efficient manner.

• Ensure to convey a sense of the guest's importance and project a professional environment which reflects hotels commitment to customer service.