A Concierge with Hilton Hotels and Resorts maintains frequent contact with Guests by welcoming them on arrival, assisting with departures, overseeing delivery and safe keeping of luggage, and providing others services for all Guests as required.

What will it be like to work for this Hilton Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.

What will I be doing?

As a Concierge, you serve as a key connection point between Guests and the hotel as well as other hotel departments. A Concierge with the hotel property influences the Guest's first impression, and therefore, must ensure the organization and implementation of all processes in the area of the hotel lobby, the Concierge Desk, and the front door. Specifically, the Concierge will perform the following tasks at the highest level of service

• Serve as a key point of contact for guests, dealing efficiently with enquiries
• Provide information, advice, and reservation services on a wide variety of guest inquiries, including city tours, theater tickets, restaurants, doctors, and flight reservations
• Process and deliver messages for the Guests and the hotel
• Delivery and safe storage of luggage
• Maintain current knowledge of all hotel services as well as daily VIP Guest, VIP Guest requests, and special events
• Ensure orderliness and safety guidelines around the lobby and front door areas
• Provide support to Management, as required, in cases of emergency
• Project a professional manner with an emphasis on hospitality and Guest service
• Connect and communicate with local businesses and tourist organizations

What are we looking for?

A Concierge serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow

• Previous concierge experience in the hotel, leisure, and/or retail sector, preferred
• Calm, efficient, and organized demeanor
• Excellent personal presentation
• Strong communication skills
• A passion for delivering exceptional levels of Guest service
• Proficiency with computers and computer programs, including Microsoft programs

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality.

More than 500 locations and nearly 200,000 rooms across six continents

Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest ooms

Flagship brand of Hilton Worldwide with properties in more than 77 countries

More than 70 world-class resorts and more nearly 200 full-service spas

Harris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011

Number one global brand awareness in the hospitality industry

Job: Guest Services, Operations, and Front Office

Title: Bell Man

Location: null

Requisition ID: OPE0233U

EOE/AA/Disabled/Veterans