Bellperson

A smile and warm greeting is what our Guests will receive when staying at Fairmont Hotels & Resorts. As a Doorperson, your engaging personality will make a lasting impression when our Guests arrive at the hotel.

 Hotel Overview:  Born of a golden era, the history of The Claremont dates back to the early days of the Gold Rush, when a Kansas farmer by the name of Bill Thornburg "struck it rich".  The Claremont boasts an award winning Spa & The Club at The Claremont.

 

Summary of Responsibilities:

Reporting to the Guest Relations Manager, responsibilities and essential job functions include but are not limited to the following:

• Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel
• Consistently offer professional, friendly and engaging service
• Ensure the timely and efficient transfer of luggage to and from the guest’s room
• Ensure the guest is familiar with their room upon arrival (ie. temperature control, hotel amenities etc.)
• Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Concierge and Chief Concierge
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards, including all safety policies 
• Perform job functions with attention to detail,  speed and accuracy
• Be a clear thinker, remaining calm and resolving problems using good judgement
• Maintain confidentiality of guest information and pertinent hotel data
• Other duties as assigned

 Qualifications:

• Previous customer service experience, preferably in a 4 to 5 star luxury hotel
• Excellent communication skills and a professional presentation 
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Possess proper knowledge of the Berkeley area for guest referrals
• Able to work a flexible schedule including weekends and or holidays 
• To keep our employees and the general public safe from the threat of COVID-19 and the rise of variants in the community, Claremont Club and Spa has implemented a COVID-19 Vaccination Policy.

Physical Aspects of Position: 
Physical aspects of the position include but are not limited to the following: 

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 50 lbs
• Constant kneeling, pushing, pulling, lifting

Frequent ascending or descending ramps, stairs and ladders