Responsibility

• Handle email enquiries properly within service standards agreed

• Perform follow up work in relation to the above as and when required, and coordinate with internal colleagues, consultants and/or insurance companies for complaint case handling

• Summarize the client enquiry category report on a monthly basis

• Contribute to team performance by actively participating in team meetings, assisting other team members as required and providing constructive feedback on issues as they arise

• Provide cross team supports as and when required

• General housekeeping, e.g. proper filing of client information, inputting issue log/preparing email volume statistics, etc.
  

Requirements

• Bachelor's degree or above, preferably majoring in HR, Insurance or English

• Preferable with minimum 1 year customer service experience in the area of employee benefits, insurance, shipping & Logistics or banking services, excellent graduates can be considered

• Good interpersonal communication skills, strong customer service sense, ability to communicate effectively and courteously with diverse individuals and situations

• Self-motivated, be able to learn fast and work independently

• Teamwork spirit and have high sense of responsibility

• Basic knowledge about insurance products and employee benefits will be a plus

• Proficient English spoken and written skills

• Fluent in Cantonese is a plus

上班地址：深圳市福田区金田路4028号荣超经贸中心2楼 209A 单元