Bicycle Butler/ Ambassador

Do you want to…

• Work for the #1 city hotel in Canada,
• Be part of an extraordinary team,
• Elevate your career with a global luxury brand offering extensive development opportunities,
• Utilize global perks and privileges and enjoy a competitive wage?

Then you might be our next Bicycle Butler

A smile and helping hand is what our Guests will experience as you personally greet them on their arrival. As a Bicycle Butler with Fairmont Hotels & Resorts, your knowledge of the hotel and the professionalism you display will create a sense of “welcome” like no other.

Hotel Overview: At the ocean's edge- a modern oasis, the Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbour views, luxurious accommodation, rave-worthy cuisine and warm hospitality.  Discover Fairmont Pacific Rim - and discover Vancouver as part of our rockstar team.  

Summary of Responsibilities: 
Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:

• Assist guest regarding the hotel bicycles in an informative and helpful way
• Consistently offer professional, friendly and engaging service
• Maintain a presence in the Driveway, offering assistance to Guests
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards, including all safety policies 
• Other duties as assigned

Qualifications:

• Must have knowledge of bicycle maintenance and daily repair
• Previous customer related experience an asset
• Excellent communication skills and a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Class 5 Drivers License an asset

 Physical Aspects of Position include but are not limited to the following: 

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps

 Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.