Billing Analyst
Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.

Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years.  You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests’ purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty. 

These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.

As an Emerging Leader, you will lead yourself through: positive orientation, self-development, self-management and problem solving. You will lead others through: leading by example, engaging with the teams, developing others and communicating effectively. You will lead the business through being guest-focused and aware of the business and identifying areas of improvement.

What is in it for you:

• Employee Assistance Program (EAP)
• Extended Healthcare Plan Coverage
• Opportunity to develop your talent and grow within the Company and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• All Heartists Travel Program for stays at properties world-wide

What you will be doing:

• Prepare and follow-up on invoices for clients including, but not limited to:
  • Group bills
  • Tours and FIT’s
  • Air/Rail Crew
  • LCAH/Ovations/Res Plus
• To ensure that billings are accurate and prepared on a timely basis.
• Attend pre-convention meetings and meet with clients on site for invoice review.
• Maintain AR and AR-related files in the Accounting office.
• Assist Credit Manager in follow up and collection of outstanding accounts.
• Punctually respond (within 8 hours) to inquiries of guests and staff and to comply with reasonable special requests.
• Ensure accurate application of payments to accounts.
• Ensure correct billing of inter-company transactions.
• Opening of posting masters and following up with Catering for method of payment.
• Understand and adhere to all policies and procedures contained in the Finance and Accounting Policy and Procedures Manual, Section 3.
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
• Must be able to work individually and as part of a team in a safe, prudent and organized manner.
• Perform any other reasonable duty as required by the Credit Manager.
• Assist the finance leadership team with ad hoc projects and requests
• Consistently offers professional, engaging and friendly service
• Ensure a clean and safe working environment, and actively participate in health and safety initiatives
• Adhere to all hotel environmental policies and initiatives 
• Carry out any other tasks as assigned

Your experience and skills include:

• Ability to prioritize work in an environment with multiple interests
• Ability to handle complex and confidential information with discretion
• College degree in Business/Accounting or combination of experience and education
• Diploma in Hospitality an asset
• Knowledge of PMS Opera
• Strong Customer Service experience
• Advanced Microsoft Excel spreadsheet knowledge 

Physical Aspects of Position (included but not limited to):

• Frequent sitting throughout shift 
• Occasional lifting and carrying up to 20 lbs 
• Occasional kneeling, pushing, pulling, lifting 
• Occasional ascending or descending ladders, stairs and ramps
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Your team and working environment:

For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun. To learn more, click here.

Note: Must already be legally entitled to work in Canada to be considered for the position.

In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the  Hotel has implemented a Covid-19 Vaccination Policy.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS