Billing Specialist
HR departmentBangalore, 560008 in (primary)Update time: June 2,2023
Job Description

Job Description 

  • Title: Billing Specialist 

  • Reporting To: Billing Team Lead  

  • Location: Bangalore, India 


RWS Holdings plc is a unique, world-leading provider of technology-enabled language, content, and intellectual property services. Through content transformation and multilingual data analysis, our unique combination of technology and cultural expertise helps our clients to grow by ensuring they are understood anywhere, in any language.   

Our purpose is unlocking global understanding. By combining cultural understanding, client understanding and technical understanding, our services and technology assist our clients to acquire and retain customers, deliver engaging user experiences, maintain compliance, and gain actionable insights into their data and content.   

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all of the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.   

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).   

For further information, please visit: RWS   

About Group Finance 

In joining RWS’s Finance team you will be a critical part of supporting a listed world-leading provider of technology-enabled language, content, and intellectual property services. RWS has growing revenues of over £750m through a combination of value accretive acquisitions and organic growth. Group finance, led by our Group CFO; Candy Davies, includes diverse teams across the globe operating in functions including business partnering, operational finance, specialist, and group functions. We cover a footprint of over 100 legal entities in 43 different countries worldwide.   


It’s a very exciting time to join RWS Finance for an individual who enjoys change and making an impact! As part of the overall RWS business strategy we are making a significant investment in upgrading our financial systems and processes to deliver enhanced reporting and control, more efficient processing enabling great value through enhanced business partnering and decision support. 


Job Purpose 

The Billing Specialist will be responsible for completing billing activities and maintaining accurate records for the company. This will include processing and distributing customer invoices in line with established policies. You will have a significant role in implementing and enforcing billing processes within the team. 

An essential part of this role is ensuring the billing documentation prepared for reporting meet accounting best practise and regulatory requirements. You will report to the Billing Team Lead, work with and provide guidance and support to the Billing Analysts and Junior Billing Analysts. 

Key Responsibilities 

  • Perform billing activities 

  • Validate billing terms and process billing documents  

  • Raise invoices and credit notes  

  • Ensure invoices are distributed in a timely manner   

  • Prepare reports on billing activity with clear and reliable data 

  • Efficiently deal with customer queries 

  • Support with queries from regulatory authorities and external auditors 

  • Work with and support billing team in day-to-day activities including issues requiring judgement and expertise 

  • Support overall billing team goals and objectives 

  • Support continuous improvement of the billing processes in the Shared Service Centre (SSC) 

  • Work with the Billing Team Lead to execute O2C process strategy 

  • Spot errors and suggest ways to improve efficiency of systems and processes 

  • Ensure performance targets are met and raise issues if targets are not achieved 

  • Demonstrate and champion process expertise supporting O2C Global Process Owners (GPO) initiatives 

  • Ensure billing team compliance 

  • Perform prescribed billing activities within defined billing policies and ensure all invoices are processed in accordance  

  • Ensure billing activities prior to and during period end close are compliant with the fiscal close calendar, ensuring adequate time for collaboration with various teams impacted 

  • Ensure all O2C controls are adhered to and documented appropriately  

  • Inform colleagues and stakeholders about procedural and regulatory requirements  

  • Support the implementation of risk management process and associated controls in line with company policies 

  • Respond to requests from regulatory authorities and auditors 

  • Collaborate with customers, third parties and other teams   

  • Establish relationships and credibility within billing team as well as other cross-functional teams  

  • Collaborate with customers on billing-related queries and issues and ensure billings, negotiations and investigations are handled appropriately  

  • Collaborate with Master Data team for required data points, best practices and standards and data issues 

  • Collaborate with other SSC process delivery teams to exchange information, as required, and support process improvement where dependencies may exist 

  • Liaise with stakeholders across the business to ensure requirements are met, for example, to oversee that requests from Business Partners are actioned by the billing team in a timely and accurate manner 

  • Collaborate effectively with external auditors 


Skills & Experience 

  • 3 years experience in O2C billing operations 

  • Strong English language skills 

  • Advanced MS Excel skills with a proven aptitude to interpret customer and financial data 

  • Strong knowledge of finance business processes, billing policies, and statutory accounting principles to ensure compliant SSC operations 

  • Working knowledge of core finance and specifically billing systems, ERP and related specialty functional systems, frameworks, and functionality 

  • Applied experience in billing processes 

  • Experience performing billing tasks/procedures at a moderately difficult to considerably difficult level 

  • Examines issues and makes informed recommendations related to billing 

  • Demonstrate logical thought process to simplify complex issues and technical concepts, and to facilitate issue resolution 

  • Ability to interact with company stakeholders to ensure a high quality of service, while balancing expectations and realisations 

  • Ability to work in a fast-moving environment with a proactive approach, accustomed to working towards tight deadlines whilst maintaining quality of work 


Beneficial to have: 

  • Experience with MS Dynamics 

  • Conversant in other languages beside English 

  • Bachelor’s degree in Finance, Accounting, Economics, or other business-related discipline 


Life at RWS - If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS.    

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.  


In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.  

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.  

RWS Values  


Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS. 


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