Scope and Objectives 

 

Responsible for assisting the Credit department in ensuring the hotel’s credit policy is adhered to thereby providing optimum protection of the hotel’s receivables and collect ability to maximize cash flow.

 

Aim for current + 30 days aging for debtors to exceed 90% and ensure timely billing of accounts and maintenance of receivable records.

 

Perform any other reasonable duty assigned by the Credit Manager, the Financial Controller or the Executive Director of Finance.

 

Essential Responsibilities and Duties

General Tasks

 

Check figures, postings, and documents for accuracy.

Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures.

Record, store, access, and/or analyze computerized financial information.

Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers.

Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.

Complete period-end closing procedures and reports as specified.

Respond to and/or resolve questions, issues, or disputes from guest.

Process customer tax exemptions following government regulations.

Review, reconcile, and process credit card vouchers and advance deposits.

Monitor and audit gift certificate and incentive award redemption activity.

 

Policies and Procedures

Maintain confidentiality of proprietary materials and information.

Protect the privacy and security of guests and coworkers.

Follow company and department policies and procedures.

Perform other reasonable job duties as requested by Supervisors.

 

Guest Relations

Address guests' service needs in a professional, positive, and timely manner.

 

Communication

Speak to guests and co-workers using clear, appropriate and professional language.

Answer telephones using appropriate etiquette.

Talk with and listen to other employees to effectively exchange information.

 

Working with Others

Support all co-workers and treat them with dignity and respect.

Develop and maintain positive and productive working relationships with other employees and departments.

 

Accor International Control-related tasks

Understand control frameworks including self-audits & controls defined by Accor Internal Controls team.