• The ability to build and operate a payments processing platform in a new market
• Represent Mastercard operations & technology interests within region
• Viewed as the subject matter expert in your particular field of expertise
• Ability to work in a “start-up” environment
• Closely liaison with key stakeholders and potential 3rd party resources
• Have you ever brought a product to market in an emerging market?
• Have you worked in a “start-up” environment from design-build-operate?
• What experiences do you have working in a highly regulated environment?

Role:

• Support daily operations with a hyper focus on triage and then root cause by understanding the business implications of our products
• Proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications
• Streamlining and standardizing traditional application specific support activities
• Centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders
• Align Product and Customer Focused priorities with Operational needs

All About You:

• Experience in application development lifecycles and how it integrates with operations.
• Experience in working across development, operations, and product teams to prioritize needs and to build relationships.
• Experience in SAFe (agile) transformations to support the Technology Business Management practice.
• Experience in managing the end-to-end service event and incident management processes to produce excellent customer service to align with the ITSM model.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.