1. Good people management and talent development 有效的人力资源管理与人才培养

• Develop strong leadership and lead by example
• Provide a safe and inclusive environment for service staffs at branch level to unleash their potential, create job and development opportunities for colleagues and consider internal and diverse talent when making hiring decisions
• Retain branch service resource capability at a stable level to support sustainable development of business, and support LM in talent development & retention to reduce the branch service attrition as well as to strengthen good succession plan
• Support LM in developing strong pipeline for branch service staff by effectively recognizing good performances to motivate and retain talents, and establishing talent pool to support business growth
• Ensure the branch service staffs who report to me are highly engaged as evidenced through the people objective measures
• Raise the bar for service leaders’ capability regarding how to hire, select, develop, motivate, coach and retain talents
• Work with LM/local business management on new hire probation management to ensure new hire probation management follows bank standard

• 在所在团队中发挥有效的领导能力，严以律己，以身作则

• 立志于为所在分支行的员工提供安全，多样的工作环境，使员工充分发挥潜能，为员工创造更多工作和发展机会，对人员的雇佣选择综合考量内部实际需求，以及人才的多样化

• 负责巩固所在分支行员工的凝聚力使企业做到可持续展，协助主管促进对人才的培养和对员工忠诚度的培养，降低所在分支行员工的离职率，同时加强对于继任工作的有效安排

• 协助主管为所在分支行员工建立明确的职业发展规划和前景，调动员工积极性，培养员工对银行的忠诚度，建立人才培养体系，促进银行的发展

• 确保完成所在分支行员工的绩效考核，客观真实审核员工的工作表现

• 提高所在分支行服务团队管理人员的人员管理能力，包括人员的招聘、选择，人才的培养，调动员工积极性，日常工作指导，提高员工对银行的忠诚度等

• 协助主管与当地相关业务管理团队完成对新入职员工(新员工或内部调动)培训计划的安排和执行，确保新入职人员管理严格遵守银行政策

4. Client Centric Services in Operations 贯彻“以客户为中心”的服务理念

• Lead branch service team to ensure that the highest standard of service in daily work, and take ownership for the change management (process & regulation) and keep a close eye on execution and process alignment

• Embed client centric mind in daily operation as well as to maintain up best in class front-line service

• Continue to advocate human banker and client centric service mindset in service staff for enriching internal and external customer experience

• Build SCB a great place to work

• 带领所在分支行员工在日常对外工作中始终给客户提供***的服务，确保分支行的执行和操作始终符合监管和流程的变化要求

• 带领所在分支行在日常工作中始终倡导“以客户为中心”的服务理念，给客户提供最优质的服务

• 带领所在分支行在服务中始终提倡“以人为本，以客户为中心”的服务理念,保持并提升内外部客户的服务体验

• 带领所在分支行始终立志于共同将渣打银行构建成一个员工和客户都喜欢的公司

5. Self Development 自我发展与提升

• Actively participate in various training programs arranged by the bank and keep self-learning on the laid down procedures/manuals and local regulation

• Actively participate in various campaigns related to service team and achieve the target

• Develop multi-product knowledge and job skills to support different segments and sales channels

• 积极参与完成银行安排的各项培训项目，主动学习银行内部流程/操作手册以及当地法规

• 积极参与与服务团队相关的各项竞赛活动并达到预期目标

• 深入学习银行各产品知识及职业技能，确保业务及产品知识可以支持不同业务线发展需要

6. Customer Right Protection 消费者权益保护

• Fully understand the importance of Consumer Rights Protection, prevent damage to consumers’ best interest

• Implement regulatory requirements related to Consumer Rights Protection, ensure to complete relevant trainings

• Always embed Consumer Rights Protection mindset when performing daily work

• 在日常营运工作中，带领所在分支行员工充分理解保护消费者权益的重要性，防止损害消费者的利益

• 在日常营运工作中，带领所在分支行员工始终遵守与消费者权益保护相关的法规要求，且确保完成相关培训

• 在日常营运工作中，带领所在分支行员工始终谨记以保护消费者权益为基础执行工作

Selection Criteria 职位要求

• For BOSM, a university degree with 5-8 years of related banking experience prevails;
• Solid knowledge of bank products and services and banking procedures, equities markets, unit trusts and other personal investment services
• A team player who shows initiative and assertiveness
• Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements
• Good command of both spoken and written English and Mandarin

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• 对于支行运营及服务经理，大学本科学历，5-8年银行工作相关经验优先考虑；
• 熟悉熟悉银行产品、营运及服务要求、理财保险产品
• 具有团队意识，主动坚定
• 有上进心，能自我激励，不断提高知识储备和技巧，以满足工作要求
• 具有良好的中英文写作和口语能力

上班地址：宁波市