Job Purpose: Bus hosts provide personalized service to our guests in a friendly and efficient manner

Key Responsibilities

• Acknowledge and welcome all guests boarding and departing shuttle buses at the assigned station
• Answers guest inquiries and provide Hotel & Casino information
• Delivery of promotional leaflet, coupon and lucky draw tickets to all boarding guests (if applicable)
• Maintains up-to-date knowledge of all hotel property information in order to explain and sell services and facilities to guests
• Have up-to-date knowledge of all hotel, area events, and activities to ensure a high level of product and service knowledge in order to explain and cross sell services and facilities to guests
• Ensures guests are being dropped off
• Ensures Wynn Palace guests stay on the bus and get dropped off at the front of the hotel
• Immediately dispatches buses when requested by the Front Office, Concierge or Bell, Door & Valet
• Immediately dispatches buses to the front of the Wynn Lobby when requested by the Front Office, Concierge or Bell, Door & Valet
• Track daily number of guests boarding / departing the Shuttle Bus. Input numbers on PDA accordingly
• Inspect the Shuttle Bus cleanliness and complete checklist, ensuring all buses remain clean and well kept
• Ensure all Shuttle Buses and working areas remain clean and tidy. Assist with picking up trash
• Accept any other duties and responsibilities as when assigned by the Assistant Manager – Shuttle Bus
• Immediately report to Assistant Manager – Shuttle Bus, any items found left behind by guests on the bus

Competencies and Requirements:
Experience: Customer service experience will be considered
Knowledge/Certificates: Ability to organize and handle large group of people
Education: Secondary school or equivalent
Language Ability: Ability to speak Cantonese and Mandarin, English is a plus