Microsoft Employee Service Center team is looking for an Employee Experience Representative

The ESC provides a work environment that supports the entire work life cycle experience of the employee starting from day one.  Employee service center uses a wholistic approach to provide services to employees and internal stakeholders in the areas of: On boarding, cellular, extracurricular classes, gifts selection, events logistics, administration, etc. In addition, the ESC operates the employee’s on-site store assuring it offers a wide range of alternatives catering to employee’s needs in all population groups.

Responsibilities

• Bring value to employees by providing excellent customer services via all potential communication channels (front facing, emails, phone and any type of messaging programs).
• Develop an understanding of employee needs on all levels and use technologies, processes, tools, and methodologies to provide tactical solutions.
• Initiate, plan and implement creative and innovative ideas in the areas of employee services and experiences.
• Partner in creating an Innovative, professional and dynamic work environment.
• Execute personal interactions with employees to provide a variety of services that impact the employee life cycle experience throughout the organization.
• Use metrics to gather and provide feedback to the team and influence optimization.
• Follow procedures to run services, processes and procedures to ensure execution with consistency, accuracy and timeliness of delivery.
• Interact with different organizational interfaces.
• Work in an innovative, professional, technological environment.

Qualifications

• BA or other relevant formal studies
• Previous relevant associated experience in organizations or HT companies - an advantage
• High levels of customer service orientation
• Result oriented self-starter with highly developed skills in areas of project management, employee/customer relations and management.
• Agile and responds well to a dynamic ever-changing org.
• Works well under pressure.
• Accurately identifies issues and generates multiple reasonable solutions.
• Detailed oriented, efficient and well organized.
• Committed, responsible and dependable.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.