Eaton’s Information Technology division is currently seeking a Business Analyst Post Sales Product to join our team. This position can be based at any Eaton facility in the U.S. and is eligible for a hybrid work setup. Position Overview: Join Eaton’s Information Technology team and help positively impact our business through leading technologies, exciting and challenging enterprise projects, and new platforms. We are transforming into a Product-Centric Organization utilizing Agile practices to help us work more incrementally and fluidly, allowing us to respond more quickly to changing business needs. We are currently seeking a Business Analyst Post Order Product to join our technology team in our Revenue Generating Value Chains & Platforms. The Business Analyst works closely with the Product Owner to define, refine, and decompose epics and user stories into the product backlog. They work with the product owner to prioritize epics and stories that ultimately feed into a product roadmap. Their understanding of what should be built is derived from working with stakeholders to gain an in-depth understanding of critical application requirements. The Business Analyst is also the primary point of contact for the development team to gain user story clarification and direction. They act as a liaison between development and the business. They have a deep understanding of the acceptance criteria for user stories and have an influence on how a solution should be designed to meet the requirements. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. In this function you will: Support the Product Owner in the decomposition of epics into features and user stories Support the Product Owner in prioritization of the product backlog Drive a Secure Development Lifecycle approach that establishes a strong cybersecurity focus and culture across the entire engineering lifecycle Support estimation of epics, features, technical enablers, and user stories Ensure the readiness of user stories with clear definitions of ready criteria (DoR) Support issue resolution within the product Verify and validate user stories and solutions Clarify user stories and business questions raised by the team Work with key stakeholders to identify, understand, and help innovate solutions that will meet their needs. Identify and document test scenarios and test data by working closely with the Test team Act as liaison between business stakeholders and the technical team ensuring user story completeness Analyze data models to deliver logical conclusions Work with business stakeholders to define the data required for product operation Drive cross platform synergy and enabling right capability in right solution. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. Qualifications Required (Basic) Qualifications: Bachelor’s degree from an accredited institution Minimum of 5 years of experience in business analysis Candidate must be authorized to work in the US on a continuous basis without company sponsorship Preferred Qualifications: Salesforce experience Agile experience Experience in Sales Performance Management, Chat Technology, Telephony Position Criteria: Being proficient in inventing processes or systems needed to implement changes Understanding of tools used to analyze data models to deliver logical conclusions Competence in writing reports and making presentations to highlight the effect of changes made Understanding of testing software tools Awareness of existing technology platforms and emerging technologies to determine potential outcomes that can be achieved through current applications and new offerings. This space covers case/service requests within the Salesforce platform, Cisco Contact Center, Cisco Chat, Virtual agents using the Microsoft bot framework, a new Sales performance management platform as well as a new Project Management platform. Ability to drive OCM to ensure business engagement and adoption. Strong communication and interpersonal skills to interact with senior-level management regarding the implementation of changes Familiarity with design thinking methodologies Ability to influence product roadmaps Ability to work with colleagues and stakeholders to gain an in-depth understanding of critical business requirements Data orientation and ability to make data-based decisions Comfortable working directly with business leaders, external customers, and engineers Proven ability to drive change across organizational boundaries Experience working with diverse, global cultures, organizations, and teams Cross Product Coordination At Eaton, we strive to provide compensation and benefits that attract, engage, and retain the best talent. This includes competitive pay and a variety of benefit programs for eligible employees. The expected annual salary range for this role is $101,250 - $148,500 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 412-893-3600 to discuss your specific need. Only accommodation requests will be accepted by this phone number. All other inquiries related to your job search will not be supported by this phone number. Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Information Technology Region: North America – US/Puerto Rico Organization: Corporate Sector Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: Yes, 25 % of the Time