Essential Responsibilities and Duties:

• Excellent problem-solving skills, including ability to structure and prioritize effort within China areas and ask the right questions to get to root causes

• Work in conjunction with the other departments and provide guidance on correct processes and procedures of shipment data or IT related issue.
• Initiate customer solutions design and proposal for downstream integration/implementation execution through IT and Customer Service.
• Evaluate customer need and recommend enhancements to provide workaround or solutions.
• Strong communication skills, including ability to construct compelling arguments supported by the right facts.
• Execute workaround or permanent fix or changes responsibilities to enable seamless shipment processing.

• Liaison between the sales and cross-functional teams to guarantee proper solution or change is aligned with business requirements.

REQUIRED SKILLS:

• Strong interest in learning and applying new product concepts to become SME resource for DHL eCommerce product, and customized solutions.
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
• Solid analytical, critical thinking, time management, teamwork, and organizational skills
• Self-motivated and ability to work independently

• Travel within Greater China.

EDUCATION / EXPERIENCE:

• Bachelor’s Degree
• ~5 years in eCom/logistic experience
• Candidate must be proficient in spoken / written English and Mandarin.
• Knowledge of shipping systems preferred.
• Experience in Supply Chain, Shipping, Mail or Logistics preferred

• Project Management Certification preferred

上班地址：飞利浦大厦