You will develop and maintain professional commercial relationships with new and existing accounts to enhance customer experience as well as customer retention in line with growth objectives.You should possess a good relevant degree with 2-3 years in freight forwarding/ logistics/ shipping industry in a similar role and a passion for delivering exceptional account management.

KEY RESPONSIBILIITIES

A) New Business Development

• Research and build relationships with new clients
• Cold call as appropriate within Shanghai to ensure a robust pipeline of business opportunities
• Set up meetings between clients decision makers and MSC principals
• Work with various department/teams to develop sales proposals that meet the clients’ needs, concerns and objectives
• Achieve sales target and KPIs

B) Client Retention

• Present new services/solutions and enhance relationships with existing clients
• Arrange/participate in internal and external client debriefs

C) Business Development Planning

• Identify opportunities for campaigns, services and distribution channels that will lead to an increase in sales
• Present to and consult with mid and senior level management on business trends with a view to developing new services, products and sales channels
• Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators

D) Management and Research
• Sumit weekly progress reports and ensure data is accurate
• Ensure data is accurately managed within MSC’s CRM/other sales management system
• Track and record activity on accounts and achieve targets
• Present business development training and mentoring to all relevant stakeholders within MSC organisation