About Business Tech - H&M's tech organization

Are you passionate about partnering with the business in an agile tech organisation with a global reach? Then this is the job for you! We are currently looking for senior HR Business Partners to join our Business Tech Organisation within H&M Group.

The H&M Group is on an exciting journey to meet and exceed our customers' expectations today, tomorrow and in the future. During 2020, we will continue our agile transformation to further advance our ability to continuously surprise and delight our customers and accelerate our business – by releasing the power of people, data and technology. Rapid technological development and new customer behaviors are transforming the fashion retail industry. To cater the individual needs and desires of our millions of customers, Business Tech delivers technological solutions for the entire value chain for all our brands. With more than 179.000 employees globally, it makes H&M Group as one of the world´s largest fashion and design companies.

We continuously surprise and delight our customers and accelerate our business - by releasing the power of people, data and technology. We explore new ways of working, have a customer focused mindset, embrace our strong values and release the power of our people to innovate and develop products that make a meaningful impact to customers all over the world.

As a Business Expert in Business Tech you will be in the centre of the action where product meets business. You will be working closely with Product Owners, development teams and other stakeholders, helping to make sure that the product development is in line with the business need. 

The Business Expert believes in a non-hierarchical culture of collaboration, transparency, safety, and trust. Working with a focus on value creation, growth and serving customers with full ownership and accountability. Delivering exceptional customer and business results.

​

Responsibilities

• Act as a partner to the product teams and help them derive actionable insights and product requirements by applying your deep expertise in the area
• Contribute with specialized Business area expertise to help improve Products that solve business problems for customers and business end users
• Support with identifying new product features based on business opportunities by assessing feasibility and requirements 
• Further develop a deep understanding of existing business within the area using data and user insights to build material that will make business decisions/initiatives critical to scale
• Support the PO in developing & testing hypotheses to explain both macro and micro trends and opportunities in the business
• Support the PO in developing a strong understanding of the product and define appropriate business, product and quality metrics and key success indicators
• Testing the efficacy of new product releases and features
• Support in the definition of acceptance criteria & perform UAT
• Support the product team with feature testing when needed
• Continous quality improvement culture established in the team

Skills and Abilities

• Ability to apply subject matter expertise to support construction product strategy, including definition of relevant business, quality/test and product KPIs
• Ability to support and explain deep subject matters (e.g. within payments, accounting, fraud, logistics or similar) to the PO and Product team members to improve product-market fit
• Ability to solve complex functional problems needed in the Product development relating to the subject matter
• Ability to understand product development from ideation to release
• Ability to gather, analyze and understand customer and business needs and understand impact against product backlog and impact on team
• Ability to integrate qualitative and quantitate research, product analysis and customer insights into product requirements 
• Ability to create business case and tie it to product value proposition based on identified market opportunity
• Ability to clearly express the connections between larger business goals and small backlog items for team members
• Ability to make quick decisions and support the Product Owners to make sure that they constantly prioritize right things
• Ability to ensure the quality of the delivery by setting acceptance criteria's and perform end-user testing, always with  focus on the customer experience.
• Ability to align the release from quality perspective to meet end users’ expectations to achieve operational excellence
• Experience working on customer front end platforms, experience in CDP/CRM related products will be a plus.
• 5 years+ experience in B2C Product Management.
• Experience working in agile practice.

Functional Knowledge

• Subject matter expert within allocated area (e.g. payments)
• Business process expertise
• Value Proposition Definition 
• Design Thinking
• Market & Trends Analysis
• Prioritization and Planning
• UAT testing
• Exploratory testing  - user friendly, front end tests
• Effective and efficient quality validation methodologies thought process

This is a fulltime position with placement in Shanghai. You will report to Business Expert Lead for APAC
 

We are on an exciting journey to meet and exceed our customers' expectations today, tomorrow and in the future. Rapid technological development and new customer behaviors are transforming the fashion retail industry. To cater the individual needs and desires of our millions of customers, Business Tech delivers technological solutions for the entire value chain for all our brands.

The best ideas evolve when great minds with different perspectives get together. We’re all on the same team in a global environment and we learn from each other. There are endless opportunities to grow – your development is all up to you!

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users. H&M Group – Business Tech.

Practical info 

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users. If you feel that the role is a good match with your background and ambition, please apply no later than 30th of August, 2021.