About the role

We are looking for a Business Operations Analyst / Project Manager (Training) who will manage and coordinate RWS product training for our global customers

Key Responsibilities

• Facilitate successful delivery of RWS product training
• Assist customers with queries and concerns related to training products
• Maintain database of product training orders
• Prepare status reports for finance and upper management
• Liaise with Product Development and Sales teams to improve customer satisfaction
• Support strategic objectives through process optimization and revenue maximization
• In short – manage the end-to-end training process, from order confirmation to delivery
• -Assist the Professional Services organization where required

Skills and knowledge

Must have:

• A bachelor’s degree, preferably in a Business or Finance related field
• At least 2-3 years’ experience of working in a corporate environment
• Ability to multi-task and deliver towards long term objectives
• Strong communication skills (both verbal and written).
• Proficiency in working with MS Office tools (Word/Excel/PowerPoint).
• An agile mindset and a desire to learn

Desirable but not mandatory:

• Experience of working in the Language Technology domain
• Previous experience in a similar role would be an advantage
• Knowledge of multiple foreign languages