Job Purpose

The business operations analyst will provide a supporting role across the Business Operations team.  Working with Project, Network, Support, Security, Infrastructure, Cloud and End User Computing Teams with IT Services.  The role will be responsible for meeting preparation, note taking and follow up of actions. Maintenance of Project Pipeline tracker; capturing project proposals, outcomes and presenting data in different formats. Recording and tracking Project updates and maintaining project templates and other business operation functions including communication on new starters, updating IT Service Organisation charts, distribution lists and assisting/generating common business processes using MS products.

Key Responsibilities

* Responsibility for the preparation/planning of monthly Governance meetings
* Attendance at Governance meetings and including preparation, minute taking, producing action notes, circulation, and action chasing.
* Maintaining Governance templates; all project life-cycle templates, meeting templates, and upholding business processes
* Liaising with project requesters to ensure all requirements are fully captured.
* Recording/tracking of Projects or Programmes progress from commencement to completion; liaising with Project Managers to ensure updates are timely.
* Oversee completion of a weekly project report summary and publish via email.
* Weekly maintenance of Project Pipeline tracker; capturing project proposals and outcomes and presenting this data in different formats for the SLT, including both in MS Excel, and the Celoxis Project Management tool.
* Responsibility for liaising with SLT and updating the Group IT Organisation Chart in MS PowerPoint
* Responsible for maintaining Group IT Mail distribution list in MS Excel
* Publish New Starter welcome announcements via MS Outlook.
* Ad hoc Task analysis using MS Excel, creation of templates and assisting in developing any other common business processes using MS products when required.

Skills & Experience

* Degree or certificate level demonstrating a knowledge or understanding of responsibilities outlined above.
* Excellent communication and soft skills with the ability to clearly articulate messages to a variety of audiences
* Analytical mind-set, attention to detail and good problem-solving skills is a must.
* Strong organisational and time management skills plus ability to multi-task and work under pressure.
* Detail oriented and able to cross-check and ensure accuracy.
* Must be a team player and able to work collaboratively with, and through others.
* Has the ability to effectively escalate and ask for help.
* Self-motivated, pro-active and able to work independently with minimal supervision.
* Results driven with ability to prioritise appropriately using sound business judgment.
* Proficient in Microsoft Office (Word, Excel, PowerPoint and Outlook)

Life at RWS - If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. 
 
Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 
 
In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. 

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 
RWS values