Location: UK - Remote.                                 

About RWS:

RWS Holdings plc is a unique world-leading provider of technology-enabled language, content and intellectual property services. Through content transformation and multilingual data analysis, our unique combination of technology and cultural expertise helps our clients to grow by ensuring they are understood anywhere, in any language. Our purpose is unlocking global understanding. By combining cultural understanding, client understanding and technical understanding, our services and technology assist our clients to acquire and retain customers, deliver engaging user experiences, maintain compliance and gain actionable insights into their data and content. Our clients include 90 of the globe’s top 100 brands, the top 20 pharmaceutical companies and 19 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific and North and South America.  We work in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors, which we serve from 80+offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: www.rws.com

 

About The Role:

The Sales Operations Department provides operational support and strategic support to global sales teams and provides the critical link between sales and many cross-functional departments. The team works closely with many departments to ensure all activities are completed with a high degree of accuracy. The team has a reputation for high standards and high-quality data provision, and this reputation needs to be maintained at all times.

The Business Operations Manager will report to the Global Business Operations Director and be responsible for leading and managing the Commercial Operations team. This is a highly visible and complex role in a matrixed organization. The candidate will be required to support and work with Senior Leadership and sales teams across the entire organization on items such as sales processes, order processing, process and system enhancements, and sales training.

The successful candidate must be passionate and a proactive visionary for the team and the organization. In addition, the candidate must be a strong leader, extremely well organized, detail-oriented, quality-minded, and possess excellent written & verbal communication skills.

 

Key Responsibilities

• Responsibility for leading a team in achieving business and operational objectives.
• Oversee strategic business initiatives from development through successful execution under the guidance of senior leadership.
• Operational Effectiveness: Assess, design, and execute improvements to the current structure, processes, tools, and metrics, and coordinate actions for optimized efficiency and productivity.
• Gather input from the sales team, prioritize, and communicate improvements and implementation.
• Own system onboarding and training for new employees as well as the adoption of best practices for all sales operations processes for existing employees.
• Ensure the integrity and consistency of corporate data
• Collaborate with senior stakeholders to implement strategic projects and transformational initiatives
• Prepare and maintain dashboards and reporting on various platforms 
• Provide insight and actionable analysis and recommendations
• Review team processes and own work methods with a view to improving the efficiency and effectiveness of allocated tasks
• Lead projects and initiatives focused on growth and improving productivity
• Ensure best practices are being followed by users in Salesforce (SFDC). 
• Provide analysis and reporting support for sales, orders, forecasts, and pipelines to support the goals and objectives of the business.
• Understand foundational skills in Sales Order Processing
• Lead projects and initiatives focused on growth and improving productivity throughout the sales organization.

 

Technical and Personal Skills

Essential

• Maintain strong working relationships with sales management, business operations, marketing operations, and other cross-functional teams to achieve objectives efficiently and effectively.
• Strong project management skillset; process-driven mindset and capable of prioritizing and managing multiple tasks
• Shown ability and aptitude to work within a global, cross-functional team environment at all levels within the organization to lead, influence, and continuously improve people and processes
• Excellent business sense, strategic planning, analytical, communication, project management, and change management skills
• Effective communication with the ability to assemble and clearly articulate key strategies, plans, and reports aligned to drive business impact, strong listening and facilitation skills
• Lead projects with stakeholders and cross-functional partners to make decisions on key sales operations strategy improvements.
• Bold passion for working towards results and customer satisfaction
• Able to thrive under pressure in a busy environment
• Adaptable to quickly changing business requirements
• Organized approach to all tasks
• Good team player with the ability to work on their own initiative as required
• Excellent time management and deadline oriented
• Previous experience leading a high-performance team
• Experience with Salesforce Lightning or other CRM systems
• Previous experience in a fast-moving, sales-orientated company
• Results-driven behaviors with a consistent focus on getting things done routinely to plan
• Knowledge of Technology, SaaS Based, Revenue Recognition a plus.

 

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch.

RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.