Eaton’s Electrical Critical Power & Digital Infrastructure (CPDI) division is currently seeking a Business Process Analyst (Electronic Data Interchange) to join our team. This position will be a hybrid office/remote role as long as you live within 50 miles of our Raleigh, NC, Arden, NC or Woodridge, IL facilities. As an Electronic Data Interchange (EDI) Business Process Analyst, you will be responsible for supporting and managing inbound/outbound EDI transactions between SAP, Customers, and other internal business systems. You will be responsible for analysis, problem resolution, and business process definition and improvement for the CPDI business, with the focus on the Chicago Distributed-IT business. In addition, you will support other cross functional teams that utilize the internally interfaced systems. The position requires high-level functional business knowledge as related to the full lifecycle of an order, from order entry to scheduling/manufacturing/purchasing, to shipping, to invoicing. Eaton’s Electrical Critical Power & Digital Infrastructure Division designs, manufactures, and services Uninterruptible Power Supply (UPS) systems, batteries, and electronic-based products to ensure power reliability in the most demanding applications. Our employees deliver mission-critical solutions to our customers’ most challenging energy management requirements. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. In this role, you will: Manage SAP Electronic Data Interchange (EDI) front-end issues including driving issues to resolution, developing action plans to improve or adding EDI workflows. Develop action plans to improve processes or add EDI workflows by working with Supply Chain and Shipping resources, as well as Eaton IT resources to ensure interfaces are functioning to maximum effectiveness. Provide first point of escalation for EDI issues with Order Management, Supply Chain, Shipping, and Finance and work collaboratively with cross-functional teams on continuous improvement projects. Manage SAP Electronic Data Interchange (EDI) issues between SAP and any internal interfaced business systems, including driving issues to resolution. When you join Eaton, not only will you enjoy competitive benefits and professional growth opportunities, you’ll become part of a diverse organization that’s tackling some of the toughest challenges on the planet! When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. Qualifications Required Qualifications: Bachelor's Degree from an accredited institution Minimum of 4 years of experience in customer support or analytics Minimum of 2 years of direct experience with SAP; specifically Quote-to-Cash processes Must be able to work in the United States without corporate sponsorship now and within the future No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Raleigh, NC, Arden NC or Woodridge, IL will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation. Preferred Qualifications: Master's Degree from an accredited institution Experience working with EDI and Electronic Interfaces At Eaton, we strive to provide compensation and benefits that attract, engage, and retain the best talent. This includes competitive pay and a variety of benefit programs for eligible employees. The expected annual salary range for this role is $81,800-$95,000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. Why work at Eaton? We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site. Flexible work options to help balance work/life demands (at participating Eaton sites) Healthcare/retirement savings programs Competitive compensation packages to reward skills and performance Tuition assistance or financial help for ongoing learning and development Health, Dental, Vision & Wellness programs Donation matching (U.S., Canada, Puerto Rico) At Eaton, we know that good benefit plans are important to employees and their families. In addition to a competitive base salary, Eaton provides various Health and Welfare benefits as well as Retirement benefits. Click here for more detail: Eaton Benefits at a Glance. #LI-LS3 Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: AccommodationsForApplying@Eaton.com Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Sales Region: North America – US/Puerto Rico Organization: CPDI CPS Critical Power Solutions Division Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: Yes, 10 % of the Time