Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Business Process Engineer to drive business process improvement by working with internal stakeholders and service leadership. Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers. This is a role well suited to an ambitious professional, looking for the next step in their career. As a Business Process Engineer you will be responsible for: Quality Topics: · Monthly publishing of balanced scorecard metrics for the department · Ensuring team training is up to date · Supporting internal and external quality audits · Support addressing of relevant CAPA findings Process Topics · Represent department in service process team meetings · Review, manage, and modify quality documents · Develop, write, and re-write policies, SOPS, and work instructions · Ensure compliance with documented processes and procedures · Developing quality process training deployment · Cross-departmental process design IT Topics · Supporting the submission and prioritization of IT related business requests. · SAP Security primary contact · Support different system level access · SAP contract configuration changes · Change control board member Legal/Service terms and conditions/proposals · Primary service contact for terms and condition changes in our service agreements · Proposal template changes, ensuring consistency Miscellaneous Project support · Pilot project support · Supporting price changes · IT infrastructure project involvement This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers · Drive business process improvement by working with internal stakeholders and service leadership · This role will be a key resource to ensure field input is integrated in the project scope for critical changes · Work closely with project managers to ensure successful project execution Required skills to have for the success of this role · Bachelor’s degree or equivalent experience required · Minimum of 3-5 years Customer Service Experience · Broad expertise on field and customer technical requirements · Proven track Record in attention to detail work or projects · Strong analytical, interpersonal and communication skills. · Ability to interface with internal teams to develop a consensus and willingness to contribute · Ability to demonstrate a broad and deep expertise of service operations · Previous project management a plus · Ability to work closely with field leadership and be the primary contact person for operations support projects for the field operations leadership · Ability to analyze, cart and draw insights from data is preferred · Experience or knowledge of Siemens operations processes is preferred · Experience or knowledge of Siemens Healthineers business in the United States preferred · <25% travel. LOCATION: Cary, NC - Relocation Assistance Provided Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity. Going forward, please be aware that Siemens Healthineers requires full COVID-19 vaccination for all new hires by their start date, except where prohibited by state law. Accommodations may be requested for certain medical or religious reasons. If you choose to submit an accommodation request it should be submitted within 3 business days of receiving a verbal offer. Details on how to submit approval will be provided by your recruiter. An accommodation approval must be confirmed prior to your start date. A start date cannot be confirmed until the accommodation has been reviewed. An accommodation is based on your role. If you are a currently a Siemens Healthineers employee with an existing approved accommodation, it will need to be re-evaluated prior to starting a new role. At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. Beware of Job Scams Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site. If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers. If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about. As an equal-opportunity employer we are happy to consider applications from individuals with disabilities. Organization: Siemens Healthineers Company: Siemens Medical Solutions USA, Inc. Experience Level: Experienced Professional Job Type: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. 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