Business Process Engineer

Responsible for business process documentation & design processes for Cloud Operations.  The role will involve liaison with other functional and business professionals across the SDL community.

Key tasks:

• Working closely with respective business functions to understand and document business processes
• Good knowledge in MS Visio and Microsoft Office suite for design, analysis and reporting purpose
• Design new processes for the organization and contributing towards solving process-related challenges that the organization may encounter.
• Map out any existing process in the organization and design new ones towards improving business process.
• Define process documentation standards & guidelines and ensure team’s adherence to the same
• Analyze information, collecting data, researching processes, and holding meetings
• Identify process gaps and opportunities to standardize and improve processes
• Oversee process documentation, perform quality review of work completed and ensure adherence to process guidelines
• Training personnel on business processes
• Process audit and compliance

Experience required:

• Degree Qualified
• ITIL Intermediate knowledge preferred
• Experience in designing business processes for organization and knowledge in excel to work on reports
• Process Compliance and ISO20K audits

Key competencies:

• Experience of fast moving technology business beneficial
• Strong analytical and numerical skills
• Experience of working to deadlines and strong delivery focus and results orientation
• Strong attention to detail
• Ability to coordinate inputs and manage process conformance
• Strong ambition and personal development focus
• Proven record of enhancing processes and controls
• A strong communicator
• Inquisitive and questioning