Location: Remote        

About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: www.rws.com

RWS Division:

Want to work as part of a Global Professional Services Team, helping Fortune 500 companies implement our leading structured XML / DITA content management system? Here's your chance! 

About The Role:

We are looking for a content management domain expert to play a critical role in the success of Tridion Docs software implementations and custom solution designs. This person will work directly with our clients to gather business and functional requirements, design complex content strategy and information architecture solutions, and develop technical configurations and customizations for our Tridion Docs CMS software. The Solution Architect is also responsible for deploying Tridion Docs installations for our US-based customers.

A candidate should have extensive knowledge of DITA content authoring, content management strategies, structured content information architecture and be comfortable working with and learning about complex, enterprise-class software implementations. The ideal candidate also has experience working in Tridion Docs or similar systems, as well as experience developing software configurations, DITA specializations, .NET/C# plugins, or similar software configurations and customizations based on customer requirements.

Responsibilities:

• Meet directly with customer business & IT users to identify project objectives and business requirements.
• Lead the business requirements gathering process for customer content strategy, information architecture, configurations, and customizations.
• Oversee the architecture and deploy implementations of technical solutions for RWS Tridion Docs for customers of Professional Services projects.
• Support solution installation, upgrade, configuration, customization, testing, and deployment, including preparation of test scenarios. 
• Work with other RWS divisions, to implement additional RWS products, such as Language Translation tools or Taxonomy Systems.
• Ensure implementation methodology deliverables are complete and on time.
• Work together with the Project Managers to deliver our projects on time, on budget, and in scope with as close to zero defects as possible.
• Conduct configuration and customization design sessions with customers and project teams.
• Consult / advise our customers on configuration and implementation options based on best practices.
• Oversee customer user acceptance testing.

Requirements:

• Experience working with structured component content management systems.
• Understanding of content management workflows and best practices.
• Knowledge of the DITA XML standard.
• Experience authoring technical documentation based on topic-based writing concepts.
• Experience with or willingness to learn software implementation procedures and best practices for enterprise-class software.
• Strong analytical and problem-solving skills.
• Strong interpersonal, leadership, and effective customer-facing communication skills.
• Implementing rules-based publishing systems (DITA Open Toolkit, XSL-FO, XSLT, SDL XPP, SDL Tridion Docs).
• Bachelor’s degree and minimum 6 years of experience working with component content management systems or implementing software and custom solutions.
• Field consulting or professional services delivery experience preferred.
• Group presentations skills, such as conducting classroom training or presenting to a large audience.
• Knowledge of localization process including software engineering, DTP, graphics, translation, internationalization, multimedia and knowledge of translation and workflow tools and process.
• Possess excellent verbal and written communication skills and feel comfortable in group settings.
• Ability to learn technology quickly through instruction and self-training.

Benefits:

• Amazing benefits. (Seriously!)
• Infinite training, professional development and personal growth opportunities.
• The rare opportunity to impact how organizations communicate globally. There’s a reason we work with 90 of the top 100 brands.
• Smart, engaged co-workers, a culture of diversity, innovation and opportunity.
• Great work life balance!

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch.

RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS is an Affirmative Action Employer. Qualified applicants will be evaluated for employment without regard to race, color, religion, sex, national origin, veteran, and disability status.

For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.