Director of Business Solutions (m/f/d) Northern Europe

Our Northern Europe IT-team is looking for strong Director of Business Solutions (m/f/d). You will be responsible for Accor’s internal applications (local, central and in-hotel) across the HUB. You have to manage a team in charge the day-by-day support, animation and adoption of new solutions, tools or Accor application by hotels. Furthermore, you will deal with application usability, quality control, the regional’s specificities and legal or new requirements.

Your Responsibilities:

• You represent Accor as partner-oriented service provider in front of all Management & Franchise partners and will have a strong partnership with SMDL team in the region
• You are responsible to specify any new application needed by the business and for the internal application landscape which involves local support and escalation process to central teams
• You drive internal and third-party service review meetings covering performance, support improvements, quality and processes, developments
• You support project related to Distribution and IT applications interfaced or not with Accor distribution system, based on the Accor strategy
• You are in charge of training hotels in new tools: iPOS, iPMS, Accor application (legacy and new to come)
• You ensure applications are aligned with local legal and fiscal requirements.
• You provide feedback on the Digital applications and rollout processes to the distribution system division

• You manage and create KPIs to control market penetration in our business partners; and establish strategy to conquer where opportunities exist
• You coordinate all stages of the Accor Digital solution for an opening hotel
• You constantly review actual processes and offer solutions using new technologies and/or applications

Your Profile:

• You have at least 5 years of relevant experience, in IT-Support Management or Service Delivery Management
• You have experience within hospitality
• Analytical and strategical thinking, as well as good business acumen are your strengths
• Your possess strong communication skills and customer orientation
• You are able to work with stakeholders across all levels and various parts of the business
• You are fluent in English (French or German will be seen as advantage)
• You have a bachelor or an equivalent qualification in Hospitality Management of computer science

 What is in it for you:

• Access to a comprehensive training catalogue within our Accor Academy
• Option to further develop and grow in- and outside of the region or globally
• Corporate Social Responsibility-activities, such as our environmental program “Planet 21”
• All Heartist Card and other special employee-only prices and offers in Accor hotels across the globe
• Hybrid way of working

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLES