The Business Transformation Unit in the Finance Shared Service Center is chartered to deliver value to Intel through successful implementation of business process management, standardization and business process improvement, automation, and analytics.

The Business Transformation Analyst is a professional that will require interaction across Finance and Intel and all levels of the organization. As a key enabling position in the shared service center, a customer service mindset is essential. The desired candidate will be an individual contributor that will operate and orchestrate seamlessly within a matrix organization and be part of the Business Transformation Unit in the Finance SSC in Costa Rica and Malaysia.

Responsibilities will include but not be limited to:

• Partner with the Customer to develop a deep end to end understanding of processes targeted for automation and outline the impacted processes and business requirements.

• Engage with cross functional teams to develop business requirements documentation of the process to be automated in a manner that is understood by the business users and can be shared with Automation development teams.

• Works with Automation Team members to facilitate the planning and execution of Automation projects and continuously optimize processes that impact agent and customer experience

• Act as link between the technical team and business stakeholders to ensure effective solutions are delivered which drive meaningful and measurable business value.

• Analyze and document from medium to complex business processes AS IS and TO BE for targeted processes.

• Work with Business Units to perform value analysis ROI for the Automation processes.

• Manage relationships and resource requirements with other team members, partners, vendors, and suppliers.

• Identify scope, benefits, constraints, and risks for Automation initiatives, capture and document current state manual processes

• Uses the available tools and systems, to obtain information requested by internal and external customers.

• Provides inputs regarding opportunities for continuous process and productivity improvements.

• Deliver regular updates to management and stakeholders about projects status

The ideal candidate should exhibit the following behavioral traits:

• Communication and Influence: Organizes and articulates thoughts clearly, matching message, style, and methods to the audience. Actively listens to build trust, truly understand stakeholder agenda and biz challenges and delivers strongly to expectations.

• Strong analytical capabilities use information to drive improvements: Good to grasp and dissect the key drivers of the analysis. Knows what the important issues to focus on are. Performs analysis that drives recommendations. Can draw and articulate conclusions at the appropriate level. Has the ability to transform data into information by applying biz perspectives

• Fosters Innovation and Business Transformation: Sets the tone and works in the culture of the direct group. Is open to the team ideas, coaches team as needed to drive process improvements and problem solving. Delivers efficiencies and leverages Data analytics to increase value add and propose changes. Is an advocate of informed risk taking, actively encourages the team to come up with breakthrough, non-traditional ideas, provide necessary coaching.

• Strong analytical skills, coupled with a logical, disciplined, and structured approach to documentation and procedures.

• Ability to translate requirements into processes and controls.

• Strong knowledge and experience of a leading process analysis and/or modeling tool essential

Qualifications

You must possess the minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Requirements listed would be obtained through a combination of industry relevant job experience, internship experiences and or schoolwork/classes/research.

Minimum Requirements:

• Advanced Student or bachelor's degree in Computer Science, Industrial Engineer, or any Science related field.

• 2+ years of experience supporting business process documentation and requirements capturing with business owners and SMEs across multiple geographically disbursed teams for Process Automation.

• Fluent level of English, written and verbal.

• Must have permanent-unrestricted right to work in Costa Rica.

Preferred Qualifications:

• Experience working with automation software e.g., Automation Anywhere, Blue Prism, UiPath

• Knime, Alteryx or Power Automate knowledge

• Experience working with programming and software development teams SAP, RPA, Data Blending

• A team player that is willing to learn and adapt in a high pace delivery environment

As members of the Finance team, employees act as full partners in making and supporting business decisions that are aimed at maximizing shareholder value. Intel Finance has a strong focus on facilitating change and improvement both within finance and in the operations supported.

Position of Trust

This role is a Position of Trust. Should you accept this position, you must consent to and pass an extended Background Investigation, which includes (subject to country law), extended education, SEC sanctions, and additional criminal and civil checks. For internals, this investigation may or may not be completed prior to starting the position. For additional questions, please contact your Recruiter....