Location:                      Maidenhead – Hybrid

Reporting to:               CTO

RWS

RWS is a world-leading provider of technology-enabled language, content management and intellectual property services. We help our clients to connect with and bring new ideas to people globally, by communicating business critical content at scale and enabling the protection and realisation of their innovations.

Our specialist teams combine the latest technology, proven processes, and highly skilled people to deliver complex services at each stage of the product life cycle to meet the diverse needs of a global, blue-chip client base.

Our language services are delivered to, and are trusted by, world-leading companies including 90 of the global top 100 brands, the top 20 pharmaceutical companies, 8 of the top 10 Contract Research Organisations (CROs), 40 of the top 50 asset management companies and 19 of the top 20 patent filers worldwide. Our key industries cover technology, pharmaceutical, medical, legal, financial services, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Over the last 63 years we have built a reputation for quality, reliability, and flexibility with our global team of linguists, searchers, and technical experts. With headquarters in the UK, we have over 80 offices worldwide, near 8000 employees and our shares are traded on the Alternative Investment Market (AIM), the London Stock Exchange regulated market (RWS.L)

For further information, please visit: www.rws.com

The Role

Following the acquisition of SDL by RWS in late 2020, we are now accelerating the integration of the various businesses into a one RWS and are looking to appoint a Business Transformation Office Director (BTOD) to drive the company’s value creation programme, which consists of various separate programmes of work, and thus be a key driver of the group’s transformation activities.

Through establishing the principles, standards, and framework for effective change delivery across RWS, the BTOD will lead, coordinate, and report on the portfolio of our transformational change programmes that enables the business to meet its strategic growth aims and ambition.  They will ensure that change is not only delivered successfully, but also embedded in a sustainable manner and that the business capabilities and operating model are as efficient and effective as possible, being fit-for-purpose in achieving our strategic aims. They will be high profile and will work collaboratively with the Executive and Senior Leadership Team to deliver its objectives. The role will also provide direct support and coaching to frontline managers and supervisors as they help their direct reports through transitions.

Primary Responsibilities

• Through creativity, expertise, and collaboration, identify, lead, drive and manage the overall transformation program at pace to increase efficiency and performance across the breadth of RWS.
• Coordinate, guide, and report on all strategically identified transformation projects from inception, delivery to closure, supporting across the lifecycle of project delivery and benefits realisation.
• Ensure there is a robust commissioning process for transformation business case development with a clear articulation of business benefits.
• Proactively seek out and tackle issues that will prevent the delivery of business benefits in transformation projects, facilitating open communication and discussion between stakeholders.
• Undertake trouble-shooting activities on programmes/projects as required by analysing the problem and assisting with putting in place the appropriate corrective action.
• Responsible for the transformation project management framework/methodology which will be shared with all programmes/projects.  This will enable project principles to be applied consistently across the organisation and provide training where required.
• Responsible for providing the portfolio management across all transformation change projects, ensuring all projects are delivered on time and budget to the satisfaction of business stakeholders. 
• Managing the competing programme/project timetables to minimize teams being hit with multiple changes from different programmes at the same time.
• Work with and support Project Boards and others as required. Provide timely reporting of all projects and programmes to the overall Group Steering Board and assist with oversight of all projects, particularly where this relates to scope, timetable, budget, or business absorption.
• Develop and nurture strong, positive relationships with key stakeholders to ensure engagement and delivery of change.
• Lead or review the outputs from post-project and programme reviews to look for opportunities to improve methods, training, and guidance.

Desired Skills and Competencies

• Educated to degree level and qualified in programme and project management methodologies.
• Detailed understanding of change management strategies, techniques, and programmes.
• Ideally background from tier 1 consulting or restructuring consultancy though global corporate experience is highly relevant.
• Experience of working at a senior level in a complex environment, managing multiple transformation projects with a range of stakeholders.
• Experience of leading and delivering large scale, global transformational change, and the ability to convey a compelling and engaging vision of change.
• Evidence of handling highly complex organisational matters and difficult situations with diplomacy and tact.
• Willingness to get your hands dirty to show your team members how it's done.
• You are comfortable managing ambiguity, leading change, aligning stakeholders, and helping the team do the same delivering world-class results
• You are an analytical, data driven individual with excellent communication skills and know how to achieve success and buy in through influence.
• You're a leader who balances pragmatism with visionary leadership
• Technical hands-on mentality, high business acumen, natural enthusiasm, and curiosity, "make things happen" attitude

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch 

As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration. 

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy, and we will adhere to the highest standard. 

Equal Opportunity - RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind.  RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.