Review in-house, arriving and departing Paiza guests on a daily basis. Establish relationships with Paiza guests, collecting and updating guest personal information, preferences, practices, and hobbies to ensure Paiza has as detailed and accurate a guest history and guest recognition program as possible

Provides In Suite Welcome gestures for Arrival VIP/VVIP who is escorted by Duty Manager, International Marketing Host or Shift Manager or Management

Where required, take orders for in suite dining, housekeeping and ensure these are followed up with the respective departments to ensure timely delivery of the service or to the extent of assisting with the delivery of them to ensure that nothing is overlooked

Respond to guest requests and answer their questions in a professional manner

To work closely with In Suite Dining/Paiza Dining in clearing all used dishes from guest suites as requested by guests. Clear within 15mins of guest request

Attend to F&B service in the suites, including assisting the operations coverage in Paiza Premium F&B outlets and restocking of product, equipment and supplies

Attend to laundry, dry cleaning, ironing, mending and shoe polishing as needed

Fulfill guest requirements as long as they are safe, legal and economically sound

Responsible for Multi Bay Suite Pantries. Includes ordering of stock and maintaining stock par levels

Preparation and serving welcome teas and welcome towels for VIP guests

Ability to perform as a 24 hour Personal Butler to VIP/VVIP as and when the need arise

To be able to perform any other tasks delegated by superior in Paiza

High School Graduate

Preferably previous Guest Services experience in a five star or luxury hotel environment

Be willing to work any day and any shift

Excellent professional presentation and grooming

Meet the attendance guidelines of the job and adhere to departmental and company policies

Good in English, Cantonese and Mandarin