SUMMARY OF POSITION

To be the main point of guest contact and provide all Villas guests with the ultimate guest experience by exceeding all guest expectations & creating a feeling of “home away from home”.

SCOPE

Butlers will be required to work a variety of shift timings & should be flexible in their working hours. Duties may need to undertake outdoors as and when required.

What is in it for you:

• Multilingual (Korean speakers are essential)
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
  
  What you will be doing:

• Responsibilities and essential job functions include but are not limited to the following:   

  1. Fully responsible for maintaining the cleanliness of the Butler Pantry. Ensures that all Butler areas are     correctly stocked & operationally prepared at all times according to set standards.

  2. Process the Check In Procedure in the Villa.

  3. Maintains seamless interaction with guests in order to facilitate guest recognition, obtain preferences, anticipate guest needs and proactively action all their requests & requirements. Also, ensures the privacy and security of all the suite guests.

  4. Maintains a full & comprehensive knowledge of the products and services available in the hotel, other ACCOR properties and the local area.

  5. Carries out guest registration, cashiering and other administrative tasks as per the standard.

  6. Inspects and Sets Up the arrival and occupied Villas as per the guest preferences in accordance with the set standards.

  7. Maintains full control over the Private Bar Inventory including Replenishment, and Control on par stock as per the standard.

  8. Abides by all hotel and company policies and procedures including Health & Safety policies, Butler’s    Grooming standards, punctuality/ attendance procedures and Quality standards.

  9. Perform any duties and special projects as requested by management whether in your own department or any other department in the resort.

  10. Attends daily briefing & training sessions

  11. Updates all guest registration details as per Profile Quality standards and properly files all dockets

  12. Solely responsible for attending to all guest requests & feedback on his/her designated floor

  13. Provide traditional Butler Service.

  14. Coordinates and liaises with all concerned departments in order to ensure smooth operations

  15. Reports requests and work orders to appropriate departments.

  16. Handles electrical equipment and provides Food & Beverage service

  17. Prepares a comprehensive Itinerary for guests for the duration of their stay as per the specifications and preferences of the respective guests

  18. Promotes Le Club loyalty program to all guests

  19. Communicates and constantly provides feedback with the Team Leader – Butler Services

  20. Able to assist guests in snorkelling trips. Provide Marine life information to the guest if needed

  21. Any other duties as may reasonably be requested by the management whether in your own department or any other department in the resort

  
  Your experience and skills include:
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team
  
  Your team and working environment:
  https://careers.accor.com/

   

   

  Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

• 
  Our commitment to Diversity & Inclusion:
  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
  
  Why work for Accor?
  We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
  By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit