The House of Astor in Venice is currently looking to add a new host in the Butler team. This is a great opportunity for someone with a deep passion for service, uncompromising standards, the ability to anticipate needs and impeccable interpersonal skills.
The fulltime position has an ideal starting date in March an initial fixed-term contract.
It will report to the Senior Butler and it will be part of an enthusiastic and passionate group of committed international professionals.

What we offer

• Career progression at international level in our 7300 hotels belonging to Marriott International
• Professional staff with plenty of experience in luxury hospitality to share
• Learning and development opportunities through online and on the job trainings
• Team-spirited co-workers and encouraging management
• Discounts on hotel rooms, gift shop items, food and beverage
• Corporate Social Responsibility and wellbeing programs activities through the TakeCare program
• Staff canteen and uniform

What you will be doing

As the original house of luxury, The St. Regis Venice continues to redefine modern luxury through service. The Butler is the ultimate luxury ambassador, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original.
Working at the intersection of the front office, the guest relation and the concierge team and coordinating with all the other departments, from events to culinary, the Butler provides bespoke experiences and services to fulfill all guest needs during pre-arrival, check-in, throughout the stay and upon departure.
Close to the role of a Personal Assistant, the Butler is key to building rapport with guests, proactively anticipate guest needs and acting upon them where possible. While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service.

Main activities
• Meet and greet guests upon arrival, ensuring a seamless experience from the moment of the reservation till the first steps into The St. Regis Venice;
• Make guests’ stay memorable i.e. support the celebration of special events, anticipate needs of different nature, prepare amenities based on guests’ profile preferences and necessities;
• Ensure the hotel and the rooms are up to the guests’ expectations, working in partnership with housekeeping and performing throughout room escorting;
• Collaborate with the F&B team by supporting the room service operations, communicating guests’ preferences and requests;
• Partner with the front office and the concierge team to create unforgettable memories during the arrival, stay and departure of the guests’;
• Create a safe work place, follow company policies and procedures, uphold quality standards, and ensure your uniform, personal appearance, and communications are professional.

What we are looking for

• 1-2 years of experience in rooms within luxury hotels
• Fluent English and any other language would be an advantage
• Outstanding interpersonal skills, willing to go the extra-mile and a can-do attitude
• Creativity, curiosity, ethic and professionalism

Explore our very big world

As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws