Job Purpose: Provide professional, personalised service to Wynn Palace’s VIP guests. Respond promptly to guests’ requests and do everything possible to make their stay enjoyable.

Key Responsibilities

• Deliver Wynn Palace’s high standards of quality, service and guest satisfaction in every aspect of the VIP guest experience, adhering to established policies and procedures
• Prepare VIP Services areas and suites for guests’ arrival by creating a luxurious atmosphere and setting up amenities
• Check stations and pantries for stock needs, neatness and cleanliness
• Monitor operating supplies and reduce spoilage and wastage
• “Punch” all VIP suites to ensure everything is working. Inform Guest Services Centre when further action is needed
• Know and understand the resort’s facilities and services and all F&B items on the menu
• Maintain guests’ preference profiles and track their likes and dislikes
• Ensure the accuracy of guests’ accounts and arrange and deliver payments (cash, credit card, house account, room charges, etc.)
• Ensure the accuracy of payments against sales records
• Complete shift checklist, follow through on responsibilities, and report to the Lead Butler at end of shift
• Maintain a high standard of personal presentation, grooming and hygiene at all times
• Continuously improve health and safety standards
• Assist and perform duties assigned by the Lead Butler

Competencies and Requirements
Experience: Previous hospitality or related guest service experience in a 5-star hotel an advantage
Education: Bachelor degree or above
Language Ability: Fluent spoken and written English, Cantonese and Mandarin
Computer Skills: Basic MS Office and Outlook