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Monitors and manages underwriting processes and issues. Ensures the underwriting teams in HK and Malaysia Shared Service work smoothly and effectively. Reviews and recommends the current workflow and system to ensure consistency of underwriting decisions are in compliance to the company’s operation rules in achieve quality business

Roles and Responsibilities:

• Monitors and manages the productivity, quality and efficiency of the team by reviewing the productivity report, reissue, audits in order to ensure consistency and accuracy of the output (30%)
• Underwrites large amounts and complicated new business application within agreed turnaround time and reviews suggest cases from underwriters in order to ensure the underwriting decision complied with company’s rules and guidelines (20%)
• Liaises with IT and OBS for system enhancement and support i-initiative projects to enhance the system automation and develops sufficient validation rules in order to improve the efficiency on underwriting and minimize the manual works (20%)
• Organizes and conducts training to staff in Underwriting, POS, Claims, Operations Service Centers, Malaysia Shared Service, Agency Force, Partnership Distribution, etc in order to support development and enhance competency levels & performance (15%)
• Handles DD meeting, email & telephone enquiries from agencies and internal departments like Contact Management, Operations Service Centers, Customer Service Department and Agency Business Development Department, etc and follow up appeal cases with fair and just but flexible approaches in order to deliver quality customer service (15%)

Minimum Job Requirements:

• University / College graduate plus 8-10 years experience with at least 5 years in supervisory level OR
• Underwriting knowledge in a life insurance company
• Problem solving and communication skills to effectively underwriting risks to underwriters and other touch points
• Good leadership and team building skills

Others:

• You are required to obtain relevant license(s) if your job involves in regulated activities
• Ensure team members who perform regulated activities have obtained the relevant licenses and fulfilled the licensing requirements

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.