? Act as Call Center operator: handle incoming calls, transfer calls to relevant departments
? Answer basic patient inquiries and assist patient when required
? Attend meetings as required
? Keep work area neat and organized
? Assist each department with scheduling appointments
? Take messages on the telephone and make sure they are delivered immediately
? Keep up to date with everything that is happening at UFH in order to inform patients and answer questions thoroughly
? Back up the front desk when necessary and follow the requirement of front desk Job descriptions
? Assist patients with registration documents
? Assist in verification of financial data provided by the patient at registration
? Assign medical record number for new patients after registration completed
? Correct registration deficiencies, prepare financial folders.
? Maintain at least 95% accuracy in daily completeness of mandatory fields report
? Update on call lists for the month
? Keep lobby and front desk tidy and orderly
? Act as triage liaison calling the ER Nurse or clerk for medical issues
? Act as Concierge by booking airline tickets, hotel rooms and providing patient and visitors with local information they may request
? Maintain sufficient supply of doctor’s name cards and flyers/brochures in the lobby
? Maintain supplies needed for the front desk to function properly
? Night duty staff to prepare census report and audit the outpatient registration accuracy report
? Comply with other assigned work by Supervisor

? Ability to handle multiple tasks at one time
? Excellent oral English and written English
? Intermediate computer skills
? Professional telephone etiquette
? Friendly and outgoing personality
? Excellent communication skills
? Excellent problem solving skills

上班地址：琶洲路