Job title and group

Critical Environments Instrumentation Technician Lead Position

CEST

Business Group Description

Microsoft Cloud Operations and Innovation (CO+I) is the engine that powers Microsoft's cloud services. The team is responsible for designing, building and operating our unified global datacenters; managing the demand planning and capacity utilization of our unified infrastructure; and responsible for all of the operations needed to run the physical infrastructure (including supply chain, hardware, power, security, and workflow teams). We focus on smart growth with an emphasis on automation, data driven engineering, cost-effectiveness and environmental sustainability.

We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Skype, OneDrive and the Microsoft Azure platform. Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our portfolio is built and managed by a team of subject matter experts working 24x7x365 to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

At the forefront of the action in CO+I is our Critical Environment Systems and Telemetry Program(CEST)!

Job Description:

In the Critical Environments Instrumentation Technician Lead role (CEIT-L) you will have an opportunity to work alongside a dynamic team of industry professionals across the Information Technology (IT) and Critical Environments (CE) spectrum within Microsoft 24x7x365 mission-critical datacenters. This role requires 50% Management responsibilities while maintaining 50% CEIT accountabilities across multiple Microsoft datacenters. As the CEIT Lead you will manage multiple CEIT directs across several datacenter campuses that may be geographically dispersed. As Lead you will evaluate CEIT workload across the sites you manage and determine where to best directly engage and effectively deliver all CEIT accountabilities. As Lead you will collaborate closely with Microsoft’s local Datacenter Operations Management and teams to ensure ICS high availability and security are maintained and provide hands-on escalation support, oversight, and guidance when required. As Lead you will coordinate and report up and down, review process and procedure for ICS, and applying best practices via yourself and directs. As a CEIT you will be an Industrial Controls Systems (ICS) subject-matter-expert with accountabilities that include but are not limited to maintaining ICS availability, data quality, service and change management, reporting, and the security of all ICS systems and applications within your management scope that monitor, control, host, transport, and deliver telemetry. From assisting DC Operations with maintenance & safety procedures (via monitoring system outputs), to operating and maintaining these systems directly, to reporting to Leadership, you will be a managing and governing steward of vital ICS infrastructure and the CEIT resources available to the sites.

Responsibilities

Key responsibilities: Managing, servicing, and governing Microsoft’s electrical and mechanical industrial control systems (ICS) to include servers, applications, networks, and device infrastructure deployed within Microsoft’s 24x7x365 mission-critical datacenters. You will be the Lead technical resource for these monitoring and control services, ensuring availability and telemetry for critical electrical and mechanical systems. You will be the immediate technical resource and point of escalation for CEIT’s as your direct reports.

Excellent customer service, interpersonal awareness, and communication skills will be pivotal in bringing your project management and technical abilities to life, supporting Microsoft’s future success!

Management Responsibilities: Each CEIT-L is accountable for a group of datacenters on a campus. You will manage multiple CEIT resources across several datacenter campuses, evaluate overall workload and initiatives, approve, delegated, and prioritize tasks and focus for site CEITs. You will be responsible for ICS metrics for sites managed, reporting on metrics related to individual task completion, understand overall workload and tasks across the CEIT's being managed to know where to appropriately apply personal CEIT technical effort.

Qualifications

Knowledge, experience and skills:

CEIT Related:

• 4+ Years’ experience in an operational, mission-critical, 24x7x365 facility
• Experience in the design, operation, and commissioning of ICS in datacenter critical environments.
• Strong experience with deployment, configuration, and troubleshooting of networks and the Modbus and BACnet protocols
• Established understanding of Electrical Power Monitoring Systems (EPMS) and/or Branch Circuit Monitoring (BCM) and/or Building Automation Systems (BAS), and/or Battery Monitoring Systems (BMS)
• Verifiable experience with the operation and maintenance of building electrical systems (Power distribution, lighting, grounding, fire alarm, security, life safety, and related controls systems)
• Verifiable experience with the operation and maintenance of building cooling and related mechanical systems (HVAC, Chilled Water, DX Refrigerant, Evaporative, and related controls systems)
• Basic experience with Critical IT Equipment (e.g. Servers, SANs, Networking gear, Fiber distribution, etc.)
• Bachelor’s degree or applicable field experience in Critical Environments, Electrical, Industrial, Mechanical, or Process Engineering
• Knowledge of construction techniques and terminology including the ability to read and interpret blueprints, construction drawings and documents is essential.

Management and Communication Skills / Experience Required:

• Direct people management experience, with multi-level management a plus.
• Track record of management in a matrixed resource environment.
• Proven track record as a strong team-builder and leader. We support the concept of lead by example”. Must be a strong team player.
• Experience managing both internal and external vendors, with a proven ability to manage and monitor progress to ensure objectives are achieved for outsourced project efforts.
• Experience in recruiting, promoting, training, disciplinary actions, and other basic management functions.
• Strong inter-personal, communication, and presentation skills at varying levels of business up to and including business executives.
• 30% Travel will be involved

Preferred:

• Project management experience with a focus on agile, lean or ITIL methodologies.
• Ability to manage, prioritize and successfully execute multiple concurrent mission-critical infrastructure projects.
• Working knowledge of contract terms, conditions, mechanism, and procedures.
• Experience with configuration and administration of Microsoft Windows, Hyper-V, SQL server and associated security methods and best practices.
• Experience managing vendors as a customer
• Ability to manage, prioritize and successfully execute multiple concurrent mission-critical infrastructure projects.
• Ability to balance competing demands for resources and adapt to changing priorities.
• Proven ability to deliver projects on-time and adherence to deadlines.
• Proven ability to motivate disparate teams both direct and indirect to solve issues.
• Proven ability and understanding of budgetary and financial processes.
• Proven ability to apply clear critical thinking in complex, stressful situations.
• Provide meaningful and timely reporting for weekly success metrics.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.