Position Description:
As an integral member of the EMEA Customer Engagement Center (CEC) team you
would act as the key focal point for the technical training

• Deliver technical trainings to CEC and repair vendors across EMEA.
• Build individual candidate training file, ensuring the recording of
evaluation and examination results, and remaining compliant to all data
privacy requirements
• Full responsibility for developing and delivery of a training program
focussed on new product introduction
• Regular review of worldwide online trainings and customizing to satisfy EMEA
needs
• Gather quality inputs from other Lenovo functions.  Develop and deliver
trainings to address respective gaps in the business.
• Ensure a key focus on customer centricity
• CEC system trainings
• Development of troubleshooting guidelines and knowledge articles.
• Close cooperation with other functions within Lenovo services, mainly CEC
team, L2/3 Technical support teams, spare parts organisation, quality and
customer care.

Position Requirements:
Experience & Skills:
• 3-5 Years’ experience in developing and delivering of trainings and
education in a technical environment
• Exceptional communication and presentation skills.
• Knowledge of call centre environment is an advantage
• Competence in written and spoken English is essential. Fluency in another
European language would be an advantage.
• Awareness & ability of communicating in a multi-cultural environment
• Solid knowledge about networking technologies both wired and wireless.
Certification would be an advantage.
• Software problem determination skills.
• Experience with Lenovo TVT tools, PC tablet, Linux, Android OS, Server
support, HW and SW testing experience is an advantage
• Logical and methodical approach in addressing issues.
• Ability work independently with clear priorities.
• Proficient in the use of Corporate Desktop Software Applications, Outlook,
PowerPoint, Word, Excel.

Education/Training:
Degree or equivalent in an I.T. discipline would be preferred but not as
important as a proven track record in the relevant areas of experience.

Base gross monthly salary from 2100 EUR, depending on experience + variable
part