About H&M

It takes a special kind of workplace to make the world’s style more sustainable, and fashion more inclusive. A place where unique talents from all over the world come together to form a diverse and dedicated team. A culture of creativity, collaboration & growth. At H&M we welcome you to be yourself and challenge you to grow!  

At Customer Service (CS), we contribute to H&M Groups vision and growth by making our customers lives easier, providing our customers with exceptional guidance and inspiration, whenever and wherever they connect with us. We serve customers to all brands within H&M Group, through their full shopping journey's. The organization includes around 3500 colleagues globally and 17 established CS centers around the world, so far. We are on an exciting journey to meet and exceed our customers' expectations - today, tomorrow and in the future. 

Job Description

As a CN CS Security Responsible you support both our inhouse & outsource operations with a particular interest in for greater China and support for the rest of Asia outsourced locations - trust, profit and compliance are your key areas. As CN CS Security Responsible your main responsibility is to support greater China & Asia CS Security to ensure both inhouse and outsourced compliance to H&M security and safety standards. You monitor company losses in connection to all Customer service markets. You initiate, co-ordinate and drive security related activities between H&M in house and the outsourced operations. You will be part of the Global CS Security Team and you report to Global Head of CS Security.

WHAT YOU DO?

• Analyse, report & follow up on the information security, data privacy & loss prevention compliance within the inhouse & outsourced Centres
• Create & maintain a good cooperation with relevant stakeholders such as Global CS Security, country security managers & local Centres & support offices
• Preventing & investigating losses together with outsourced partners
• Overseeing product liability & handling authority contacts
• Monitoring outsourced access management procedures ensuring correct access provisions to the right people at the right time
• Proactively work with compliance & audit preparation
• Monitoring that security incidents related to the operations are reported & procedures are followed

WHO YOU ARE?

• Are you both people & business focused who is a result driven, action-oriented solution finder? If so, then read on to make sure you tick the rest of our boxes!
• A deep understanding of our process, procedures & way of working within Customer Service inhouse & outsourced operations
• You can evidence continued improvement or education in the field of Security
• You are both goal & result oriented with a proven track record of constant improvement in the field of Security
• You are an excellent role model, with minimum 2 years leadership experience, who lives up to the H&M values
• You are passionate & can demonstrate examples of security not only being a process but being part of our culture & daily work
• You have the capacity for strategic thinking & planning as well as decision making
• You have a positive attitude & a willingness to develop yourself & others
• You have a proven track record of crisis management & working to tight deadlines
• You have a working knowledge of China CSC inhouse and outsource security operations
• You have excellent English skills, both written & spoken