COA Partnership Director -1036.16

 

Work Location:

Remote candidates residing and working in the following states will be considered for this position:

 

 

Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kansas, Maine, Maryland, Massachusetts, Michigan, Missouri, New Jersey, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Washington, Wisconsin

 

 

About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

 

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

 

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

 

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

 

For further information, please visit: www.rws.com

 

RWS Regulated Industries division: Provides a full suite of language services exclusively for highly regulated industries such as Life Sciences, Healthcare, Financial services, and Legal industries.  This includes language solutions for clinical trial management and linguistic validation of Clinical Outcomes Assessments (COAs), insurance, retail, commercial and investment banking, compliance, mergers & acquisitions and Litigation.

 

About The Role:

Under the general direction of the Vice President of Clinical Outcome Assessments, Linguistic Validation, the COA Partnership Director will manage the COA Partnership team, which is responsible for oversight of all Linguistic Validation accounts, by providing customers with strong customer service and effective solutions. The COA Partnership Director has team management responsibilities, including mentoring, monitoring, and assisting with the workload of team members. You will participate in client visits, presentations, RFP submission and bid defense meetings as required by the Sales team to broaden services with existing clients and develop relationships with new prospects.

The COA Partnership Director proactively ensures high client retention and growth within the LV team by working closely with project, account and solutions teams to develop, coordinate and execute strategic initiatives, pricing strategies, and growth programs across interconnected accounts. This role is also responsible for the implementation of account-specific programs (workflows, technology, project management, vendors, department/process improvements, new service development) to achieve set targets for profitability, client satisfaction, on time delivery, and quality. The COA Partnership Director oversees the execution of these programs across all LV accounts, monitors team performance against targets, and ensures appropriate real-time interventions required to achieve targets.

 

Main Responsibilities:

• Understands and adheres to company Quality Management System (QMS) requirements including but not limited to ISO 9001 and ISO 17100 standards.
• Partners with LV Operations to ensure and maximize customer satisfaction across all LV clients.
• Partners with RI Account Management team to align strategies and goals necessary for client success.
• Contributes to annual budgeting exercises, ensuring that both the overall LV revenue budget and sponsor-specific budgets are reasonable and achievable.
• Partners with LV Business Development and RI Account Management to achieve revenue and margin targets.
• Completes evaluation of department members in a timely and professional manner for the purpose of ensuring that department and individual goals are met.
• Oversees Linguistic Validation work for key client accounts, serving as a primary point of contact and facilitator. Serves as an escalation point for issues encountered by clients.
• Handles questions from COA Partnership Managers for the purpose of resolving issues and implementing corrective measures as necessary to ensure proper workflow and client satisfaction.
• Uses revenue forecasting and sales pipeline data, seeking to grow revenue opportunities for LV client accounts.
• Monitors process performance against profitability, on time delivery, and quality targets. Proactively identifies risks to ensure attainment of targets and engages cross functionally to mitigate risks.
• Visits clients in person as necessary, working to determine satisfaction levels and opportunities for improvement. Attends conferences on behalf of RWS Linguistic Validation, as required.
• Participates in RFP response generation and bid defense presentations for key clients requiring Linguistic Validation Services as required.

 

 

Requirements:

• Four-year college/university degree in Business, English, Foreign Language, Social or Applied Sciences, or another related field. Master’s or MBA a plus.
• More than five years demonstrated experience coordinating complex projects within the localization or translation industry.
• Successful customer service/account management experience, generally a minimum of six years, including at least five years’ experience within the translation industry.
• Demonstrated successful leadership or mentoring experience, minimum of four years.
• Advanced computing skills, including experience with TRADOS and other translation management tools (CAT, or Computer Aided Translation tools) and publishing applications (e.g., Frame Maker, InDesign, etc.).
• PMP Certification a plus.
• Verbal and written fluency in at least one foreign language a plus.

 

Travel Requirements

Approximately 20% on the road/overnight travel per year for client visits.

 

 

Benefits:

• Amazing benefits! (Seriously!)
• Strong medical, dental, and vision coverages, with generous employer contribution to healthcare spending accounts, and access to FSA, HSA, and Dependent Care accounts.
• Generous paid time off package, starting at 25 days per year, plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave.
• 401(k) Retirement plan with company match.
• Company-wide agile work policy with flexible work arrangements.
• Opportunities for training, professional development, and personal growth.
• Smart, engaged co-workers and a global culture of diversity, innovation, and opportunity.
• The rare opportunity to impact how organizations communicate globally. There’s a reason we work with 90 of the top 100 brands.

 

Base Pay:

$ 110000 - $ 140000/ year

FLSA Status: Exempt

 

Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made.

 

Covid Vaccination:

All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws with regard to accommodations related to this policy.

 

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch.

 

RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS is an Affirmative Action Employer.

For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

 

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.