Job title : CRM Specialist
Direct Supervisor: General Manager Retail & Merchandising
Location: Shanghai
Job Purpose:
This position is responsible for CRM planning and strategy in Versace China stores and reports directly to the General Manager of Retail.
Responsibilities:
? Be responsible for CRM annual planning and budget allocation
? Provide routine CRM data, business analysis and submit monthly CRM report to line manager
? CRM system maintenance
? Initiate CRM activities (VIP event etc.) based on the marketing plans and be fully responsible for the execution and post event analysis
? Collaborate with shopping mall landlords to create the commercial opportunities and activities.
? Coordinate & provide support with related departments, such as Stores / PR / Buying / Finance etc.
? Perform ad hoc tasks as assigned by line manager
Requirements:
? Bachelor degree or above
? Minimum 3 years work experience in retail / marketing / luxury industry, good sense of luxury industry is preferred
? Skillful on data analysis
? Good command of written and spoken Mandarin and English
? Excellent at Microsoft software, such as PPT / Excel / Word.
? Good communication & interpersonal skills
? Hands on, detail oriented and attitude of "can do” / "make it happen"
职能类别: 客服专员/助理 客户关系经理/主管
联系方式
上班地址:办公室(淮海中路,环贸广场写字楼)
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