As Partner of Choice, Global Business Services (GBS) provides innovative digital solutions and customer-oriented business services for companies and organizations in areas such as Finance, Human Resources, Information Technology, Supply Chain, Customer Care and many more. In Portugal we are already more than 1000 connected people, from over 50 different nationalities, providing added-value services to more than 80 countries. Want to know more about GBS? Check out here! Our Opportunity-to-Cash business line provides a variety of transactional and digital services - from lead generation to the collection of incoming payments. We also provide services related to Quotation, Offer and Contract Management, Order Management & Logistics, Cash Collection, and much more! Are you ready to be part of the change and help us make real what matters? What role will you play? Support for Sales Excellence Team; Management Sales Application related requests, as part of or Sales Support Service Desk: Query, Service Request & partially investigation of Incidents; Tasks will all be managed via ServiceNow requests; Monitor Service now groups and manage wide range of user; All Tasks and processes will be documented, either as part of the transition or already before in our Wiki Page; Specific Tasks | Collaboration / Outlook: Access & Permission Management Tasks (SAP Account Management incl. Quip, SieSales, Ibau. Tableau, Thomas Daily); Permission effectiveness & clean-up tasks; Mass data transactions & Changes; Build & adjust Sales Reports; Management of ACM Requests; Collaboration: Communication mainly via Service Now; Outlook: Ramp-up SME expertise for specific Sales / Salesforce related Applications, Objects and Processes; Support Community Management; Continues improvement Topics in Sales. We are looking for: Fluent German and English Skills is a must have (able to communicate freely with customers and sales managers); Experience in Application Support; Enjoy working with several Siemens specific IT tools; Experienced with Sales is appreciated; Experienced with ServiceNow is a nice to have; Open to discover new Applications; High Focus on User Satisfaction. Good knowledge of Microsoft Office (Outlook, Excel, Word); Service Attitude, customer oriented and problem-solving mindset; Strong communication skills (both orally and writing); Strong work ethic - we are always acting in name of Siemens. What makes us proud as an employer: Top Companies to work in Portugal (Awarded by LinkedIn) Healthy Workplaces Award - 3rd large corporations (Awarded by Portuguese Psychologists’ Association) TOP 20 Most Admired Shared Services Organizations in the World The Biggest of Tech Portugal -Technology Production Category (Awarded by Exame Informática and Visão Magazines) Most ESG responsible company in Tech/Industrial Sector (Awarded by Merco Corporate Reputation Monitor) 2nd Best Engineering Company (Awarded by Teamlyzer, biggest portuguese tech community platform) We are thrilled to have: A hybrid working model with a flexible working hours policy in order to promote work life balance. A budget for setting up a home office, health insurance and a financial support program for your studies You also have a medical center on the premises, sports groups, 2 days volunteering, access to e-learning platforms (Learnlight, Linkedin Learning and more) and discounts with partners. To all these benefits we add the possibility to work in a fresh, relaxed, and always motivated environment #Siemens #PeopleAtSiemens #GBSpartnerofchoice Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool! Organization: Global Business Services Company: Siemens S.A. Experience Level: Mid-level Professional Full / Part time: Full-time