1.  Position purpose
 

• The CRM Expert will ensure the Veeva System´s performance for Pharma organization in Spain, also promoting commercial excellence through a quality support for the sales force. Collaboration is key, and the CRM Expert will interact closely to the teams in the Business Strategy & Operations department, by supporting them to analyze and identify KPIs based on the data available in Veeva CRM.

2.   Major tasks and responsibilities of position

• Administration and maintenance of Veeva CRM:
  • Data Base administration
  • Data load in Veeva CRM through external data sources (Target accounts, Potential, Surveys, Multichannel Plans …)
  • Territory structure maintenance
  • Data processing to ensure its quality and consistency across different associated systems
  • Follow up and alignment with global support team
  • Data analysis, supporting the team in the process of understanding multichannel activation and content performance, customer behavior, digital preferences and other sorts of insights

3.   Qualifications

Degree:

Bachelor's degree in the area of Business Intelligence: Big Data, Advanced Analytics or Data Mining.

For the role is desirable:

• Proficiency in Excel and Access
• Minimum 3 years’ experience with data processing in the Veeva CRM and its multichannel modules
• Desirable knowledge in business intelligence tools, such as Qlik Sense or similar, like Tableau
• Desirable knowledge of Agile Methodologies

Attributes:

• Is highly committed, determined and result-driven

• Builds partnership: strong team player, comfortable and motivated to work in a collaborative environment with the ability to build relationships with key stakeholders
• Makes sense of and simplifies complex information providing clarity for others to get the job done
• Be able to work simultaneously with multiple teams on different projects
• Strong communication skills, delivered through presentation, written and verbally
• Uses Data Analytics and other digital tools to provide insights to support better decision making
• Seeks opportunities to leverage Data and Technology to deliver performance improvements

Languages:

• Advanced English Level and Fluent in Spanish