Customer Services Administrator

The Crown Worldwide Group is a collection of businesses providing mobility, relocation, logistics and storage services to corporate and private customers all over the world. We’ve been moving people’s lives for over half a century, always putting people at the center of everything we do. We have a proud history in global logistics but we’re also looking to the future, investing in smart technology, growing our businesses internationally and staying ahead of the curve. We promote diversity and inclusion in the workplace, hiring motivated and skilled people and inspiring them to do the best work of their lives. We operate in a socially responsible way, considering the environment and the communities we work in through our CSR program.

For more information, please visit: https://www.crownworldwide.com .

Crown Worldwide Group currently has an opening for a: Customer Services Administrator

Location : Taipei

Customer Services Administrator, report to Customer Service & Account Operations Manager, Greater China

Key Responsibilities

• ( Job working location : Taipei Office)
• Handle customer enquiries and complaints to maintain high level of customer satisfaction
• Prepare monthly reports for clients.
• Liaise with operations department to ensure accurate and timely delivery
• Maintain effective communication with customers to achieve service excellence
• Organize and update filing system and other daily files
• Ah-hoc assignment
  

Professional Skills & Qualifications

• Strong interpersonal and communication skills
• Able to work independently under pressure
• Good command of spoken English, Cantonese and Mandarin
• Proficient in PC, strong skills in Excel, Microsoft Word and data maintenance
• Positive work attitude: committed, willing to help, to learn and to participate
• Promising career prospect for candidates with good performance
  

• Five-day work week
• Medical Insurance
• Dentel Insurance
• Life Insurance
• Free Shuttle Bus
• Transportation allowance
  

At Crown we pride ourselves with the quality we deliver and values we stand by.

• We are CARING about people and their experience
  

• Always DETERMINED to do our best and to always keep improving
  

• We are genuinely THERE when our customers and colleagues need us
  

• We encourage the SHARING of knowledge amongst each other
  

• We continuously remain OPEN-MINDED to stay innovative
  

Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law.

Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.