Introduction

Customersupport competency engineer

Job Mission

Majority in issue solving and continuous improvement.To cooperate with first line team to maintain machine availability & performance within ASML & customer expectation.

Job Description

Define clear problem statement and solution plan in theory and hands on area.

Education

Master/Bachelor

Experience

Nolimitation in working experience.

Personal skills

• Documentation and summary on paper skill
• Presentation and customer communication skill
• Coordination and prioritize
• Problem probing
  
  

Context of the position

• Customer support – Competency Second Linesupport engineer
• Scope of actions is equipment with newfeature
• Operation with influence on problem -analysis and -solving
• Customer management in technical phase and prioritizing
• Cross department/modules issue solving andcoordination
• Continue improvement on machine performance& structural issue area to meet team & customer requirement

Other information

• Initiative-Raises pressing matterswithout waiting for others to do so.
• Flexibility -Able to flexible adjust work schedule whenbusiness required and work in 24x7 shift model
• Teamwork-Requires supervision & mentoring from an experienced colleague.
• Planning & Prioritizing-Executes maintenance tasks & diagnostics.
• Professional Communication-Focus in internal communication. Refrains fromusing jargon.
• Sharing Knowledge-Gives requestedinformation immediately and willingly. Takes part in knowledge transfermeetings.
• Is aproactive member of the team within own functional area
• Is able to set own priorities when handling simple ambiguous situation