Target Account Coordinator West-Central Position Overview The Target Account Coordinator will manage requests and provides customer service, guidance, and semi-complex support for products and/or programs. Investigates and resolves semi-complex problems and coordinates activities with other internal departments to meet customer needs. Responsibilities • Customer Service Representative is expected to analyze, interpret, or make decisions based on facts to resolve internal and external issues that align with Customer Support and Business Unit objectives. • Expected to utilize CRM to enter, manage, and prioritize case load to attain established service level agreements. • Serve as the primary contact for all selected customer orders; including: supporting price and availability, product support, change orders, returns, credits, etc. • Develop lasting professional relationships within organization such as: plants, warehouses, sales, mixed apparatus pricing, standard pricing, product managers, and buyers. • Identify problems as they occur and take appropriate steps to solve or escalate them to management. • Effectively use fundamental practices and procedures around the processing and management of change orders. Required Knowledge/Skills, Education, and Experience • 3-5 years of practical Customer Support experience supporting industrial, construction, mechanical, or electrical industries covering multiple topics including by not limited to order status, expedites, problem resolution. • BS/BA in related discipline or advanced degree. • Strong data analytical and problem solving skills in identifying patterns and trends. • Strong verbal and written communication skills in English language • Proficient with Microsoft Suites. • High Level of professionalism and excellent customer service skills • Ability to multitask and handle a high volume of work accurately • Prior experience with SAP and CRM systems. Organization: Smart Infrastructure Company: Siemens, S.A. de C.V. Experience Level: Mid-level Professional Full / Part time: Full-time