Job summary
· Monitor service level on different business at daily and interval level. To ensure ongoing service performance is maintained, identifying and responding to periods which require remediation tactics (e.g. adjusting schedules, canceling offline activates, posting extra hours).
· Monitor, record, and escalate real-time schedule adherence impacts; including tardiness, absenteeism, and other schedule deviations.
· Adjust routing schemes and realign resources to optimize coverage and service based on skill set and priority, across multiple sites.
· Work with GCC to issue Grasp and initiate appropriate tactics to ensure service levels are maintained.
· Work with GCC to launch standardization/automation project in CN.

· Cooperate with JP CP and CN CP for real time management.

. Accept day/night shift working schedule.