Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as a Service Team Leader in New South Wales. Reporting into the Customer Service Manager for NSW, the primary responsibility of the Team Leader is to support and enhance our customer experience by leading an experienced Diagnostic Imaging technical service team in Computer Tomography (CT) & Molecular Imaging (MI). Your tasks and responsibilities: Quality and Safety is a key responsibility of all our employees and as a Team Leader you will ensure that this focus is upheld and work with the relevant stakeholders to support process improvements. You will be an excellent communicator with the ability and focus on mentoring, coaching and leader of your team ensuring that they achieve their full potential in professional growth. You will work with Sales, Marketing and Operations teams to ensure that our customer obligations are achieved, and you will take ownership of escalations. Responsible for managing team members performance, drive development opportunities and be involved in annual remuneration reviews. You will be passionate about healthcare and work towards supporting the growth and customer satisfaction of our business. Your qualifications and experience: You ideally have a thorough understanding of medical imaging systems and/or a background in healthcare. Experience working on relevant equipment would be considered advantageous but not essential. You have a reputation for delivering high levels of customer service. You are responsive to evolving priorities. Ability to communicate effectively to both internal and external stakeholders. You demonstrate natural people leadership skills and have had some experience in coaching or mentoring technical team members. This position will involve travel and you must have Australian or New Zealand citizenship or permanent residency. Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. We are an equal opportunity employer and welcome applications from all candidates irrespective of age, disability, family responsibilities, gender identities, marital status, political opinion, pregnancy, race, nationality, religion, sex, sexual orientation or any other characteristics protected by Law. At Siemens Healthineers, Diversity and Inclusion are foundational to our purpose to help humans live longer and healthier lives. We promote an inclusive culture by embracing diversity in all its forms, at every level of our company, and in the communities we operate in. We drive Diversity, Equity & Inclusion to enhance our capability and positively impact the broader healthcare industry. Applications close 26 November 2022, or sooner, if sufficient applications received. We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Organization: Siemens Healthineers Company: Siemens Healthcare Pty. Ltd. Experience Level: Experienced Professional Full / Part time: Full-time