Job Description

As a Customer Sales Operations Specialist, you will be responsible for interacting with our customer base to maintain and grow Micron’s customer relationships. It will be necessary for you to collaborate with internal and external stakeholders to ensure market share and sales plan goals are met, while considering Micron’s best interest. In Sales Operations, we aim to make the order process as efficient as possible and ensure we take full ownership and responsibility for solving any customer issues. This will require you to build and maintain a network of contacts with internal teams to help support and ultimately provide an exceptional experience for Micron’s customers. As a Customer Sales Operations Specialist, you will achieve this by continually striving towards our Sales Operations Objectives; Exceptional Customer Experience, Sales Productivity, Optimize Revenue, , Inventory Management and Professional Development.

Responsibilities and Tasks

Key Responsibilities: (Customer Service)

• Sox compliant order entry and management of orders.
  

• Day to day management of customers’ accounts ensuring that a professional, collaborative and engaged relationship is developed and maintained.
  

• Ensure proactive steps are taken to optimize sales plans, maintain target inventory and meet other metric goals.
  

• Maintain direct quotes where applicable.
  

• Collaborate closely with internal partners for operational efficiency.
  

• Focal point for customer related operational issues /escalations.
  

• Identify and strive for continuous improvement including the establishment of global best practices for customer support.
  

• Remain knowledgeable about all organizations products and services to support sales efforts, as well as Customers’ products and market to better serve customers’ needs and to represent Customer at Micron.