Career Category

Job Description

Job Purpose :

• Ensuring alignment with regard to all functional CRM support topics such as change management process, data loading and its release management
• Coordinates, implements and communicates enhancements to the CRM tool
• Maintains customer database, cleans, updates constantly, reviews and approves/rejects sales team requests to add new customers
• Provides first-line system user support
• Provides daily support to the users, by phone or email, or by partnering with the IS department or the software company to provide solutions to the users having issues
• Ensures the good performance of the CRM tool and data accuracy in due time
• Extracts data from CRM system (Salesforce - Veeva) to support marketing campaigns and effectively meet deadlines
• Delivers training to new sales team members on the CRM functionality
• As a project manager for CRM initiative you will be responsible of planning and controlling the implementation of these projects locally 
• Collaborate with global team (IS, Global CRM team….) to drive best practices and process improvement
• Support the salesforce effectiveness (SFE) operations and process (territory alignment change, cycle plan implementation, customer segmentation implementation….)  
• Contribute to the Multi-Channel Engagement strategy as the CRM platform 
• Reports and analyzes field activities reported into KPIs dashboard
• Support the SME lead on the different projects related to commercial excellence (Sales, Marketing, digital)
• Ensure that all relevant documents and tasks related to SME projects are uploaded and archiving on the system (box, SharePoint….)

Requirements:

• University’s degree
• A minimum of 2-3 years of experience in the position or similar
• A minimum of 1 year of related industry experience
• Good knowledge in database creation and management
• Advanced MS Office User (Excel, Powerpoint….)
• Fluency in English, both in oral and written communication
• Good communication and planification skills
• Promotes teamwork and a service-oriented approach in all activities
• Learns quickly and supports others in adapting to change

  Preferred Requirements

• Degree in Business, Marketing or Information Technology area
• Experience in CRM functional administration tasks (salesforce / Veeva is an asset)
• Analysis and Reporting preparation